Fast - average breakfast <3:00 - Average other time <3:30- no pre-bumping order-take 5 DT time before starting
Exterior cleanliness- no trash or stains on walks or DT lanes, landscape is neat, menu, speaker clean, windows clean, no graffiti, no gum
Lights and Signs - exterior on when dark and off when light and all lights are operational inside Nd out/ fly light lit and with fly paper (not full of flies)
POP- Hours and hiring/ice signs at all main entrances and DT. All windows clings correct and POP setup is correct, bounce-backs handed out.
Floor Safety- Mighty mats are at Bev Bar, ice Machine, 3 compartment sink,smooth stainless walk-in floors. No mopping while open
Clean dine/RR's/playground- Clean , Stocked, Good Repair, Tables setup correctly, temperature comfortable, No order, No Graffiti.
Friendly- Polite, Enthusiastic greetings, & Thank you's, scripting, Service like "Service & Fun" video watched by all?
Team- Uniform and slip resistant shoes correct, clean, neat, hair correct, hygiene, and are star performers. ( meet Company Standards).
DT & POS - 2 headsets working and in use, speaker clear, 2 POS at FL & DT working, Monitors, Printers, Bump ars, 3CC's, EBT working, WiFi working?
Training & Staffing - Store has GM, minimum 4 SM and all are certified and in training? Total Team____?
Food Safety - Daily Temperature properly completed, Cooler/Freezers at temp, cooks wearing gloves, hand washing correct/often, GM & EE Food certifications.
Fresh - nothing expired? No Chicken/Turkey/Fish/Half Pound Meat except at Lunch/dinner rushes? Pan/Overshelf/Fry dump products good quality?
Preparation - Stocked front & back (shakes, prep, ice bags, cook line, etc) all condiments in bins & center organized correctly / not out of any products.
Accurate - All items prepared and served correctly to standard and no wrong orders?
Kitchen - Kitchen setup correct-floors, walls, drains (plastic strainers present), clean and organized - restroom bucket has only proper plunger and toilet brush.
Fryers - Programmed, filter system working, filter every day 2 PM, #3 dumped and oil rotated on Mon/We'd/Fri, working shuttle, NO magnesol?
POS AUDIT - Zero totals, discounts, payouts, cancel items, refunds no issues, and all accounted for?
Cash - safe, Deposit Match Log, correct slips, not late, CC's/Cash reconciliation no issues & saved 1 year, check payouts & deposit slips ( 1 in book other stapled to cash reconciliation).
Inventory Audits - Inventory entered matches what's on shelves, borrow products NOT entered, purchase entered match invoices (check boxes).
Labor Audit - Payroll matches PayTime, punched edits signed, filed and kept for 1 year.
Posting Setup - All legal and official posting ( Labor Law Poster, OSHA, Employee Handbook, etc) are setup correctly according to company guidelines.
Scheduling - GM/best SM working 7-7 everyday (Sunday 7-4)? Staffing levels adequate? ROS Board complete?
Pictures - Send pictures of all failures noted above. Office organization, any facilities/RM issues, and crew/management.