Information

  • Site conducted

  • For the Audit Title , Enter the Lady or Gentleman's name that is being audited followed by a / and the guest's last name (if known)

  • Audit Title

  • Select Department Name:

  • Conducted on

  • Audit Conducted by:

Observation Audit "On-Stage":

  • Lady or Gentleman displays excellent "On-Stage" posture/presence in area and is smiling, making eye contact and attentive on non-guest integration moments [antenna up & radar on]

  • Lady or Gentleman continues eye contact, smiles and acknowledges guest upon greeting [speaks fist and demonstrate enthusiasm]

  • Lady or Gentleman introduces themselves by name [demonstrate a seamless technique]

  • Lady or Gentleman asks for guest name and uses it throughout the interaction {guest name is used at least 3 times]

  • Lady or Gentleman uses proper body posture and verbiage [refined vocabulary and posture demonstrated e.g. my pleasure, certainly, allow me to, excellent choice, have a pleasant day etc.]

  • Lady or Gentleman anticipates a need of the guest by listening to their conversation and looking for potential unexpressed wishes and needs [specific action must be demonstrated]

  • Lady or Gentleman provide guest with a fond farewell e.g. Seek feedback on guest experience, express appreciation for guest business, invite guest back and offer additional assistance [appropriate body language, tone of voice, and verbiage is demonstrated]

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.