Housekeeping Stayover Service

Service Provided by 4pm (not requested/within 30 mins (requested time).

Guest belongings must be straightened in the following manner:<br> • Shoes neatly paired and straightened <br> • Guest clothing left on the floor or furnishings are neatly folded and left <br> within immediate guest view<br> • Guest jackets or coats hung on valet stand or in closet<br> • Newspapers/magazines neatly arranged<br> • Personal toiletries neatly straightened<br> o Placed on a washcloth or other linen/terry

Guest’s linen reuse request is honored<br>Housekeeper must minimally:<br>• Replace towels that are left on the floor<br>• Not replace towels left hanging on hook or towel rack by guest<br>

Guestroom furnishings must be returned to their original place or position:<br>• Curtains or shutters open<br>• TV armoire closed, if applicable<br>• Phone cords – coiled or hung; not tangled<br>• Ice bucket – empty, dry and clean<br>

Products in the room are replenished and straightened<br>Products must be replaced if missing/used:<br>• Laundry bag<br>• Laundry order form<br>• Coffee set up and amenities (e.g., coffee, sweetener) - clean, replenished<br>• Glassware<br>• Stationery and envelopes, if applicable<br>• Notepads/cards and pens<br>• Collateral and brochures<br>

Small appliances provided by the hotel have their cords (i.e. hairdryer, iron, etc.) neatly coiled and appliances are tidily arranged in a convenient location<br>

Following daily service, all bed linens are completely clean and in exceptional condition<br>The bed is tightly and attractively remade with decorative elements replaced<br>

Soiled in-room dining serviceware, trays or trolleys are removed from the room and not left in the corridor<br>

If provided complimentary, food and beverage amenities are freshened and/or replaced as necessary

Carpet/floor is clean.

Balcony/patio furniture is clean and straightened.

Odor is neutral.

Trash cans are emptied.

Bath amenities/terry replaced/straightened<br>Bath terry and amenity service must minimally include:<br> • Bud vase flowers maintained, if provided<br> • Guest amenities (e.g., shampoo, soap, lotion): <br> o Refreshed with new set if less than 50% full <br>▪ Reveal on side of bottle should be used to determine how full amenities are, if applicable<br> o Neatly arranged<br> o It is acceptable if any used amenities are present in addition to the new, refreshed set <br>▪ It is acceptable if the new amenities are placed elsewhere in the bathroom (i.e. counter) rather than in the bath/shower<br> • Hair dryer cord properly coiled and neatly placed or neatly bundled with appropriate cord tie<br> • Glasses replenished, spot free and placed on coaster<br> • Towels replaced to original stock <br> • Bathroom area rugs fresh and neatly in place<br> • Robes available for guest<br> • Bathroom tissue tipped<br> • Toilet tissue tipped<br>

Vanity, sink, mirrors cabinets and drawers are clean.

Bathroom floor is clean.

Toilet, tub/shower, and shower curtain/ door are clean.

Burned out light bulbs or other malfunctioning equipment is replaced/repaired

All window treatments are opened, if appropriate, have a symmetrical appearance and are uniform day-to-day

TVs are turned off or set to a dedicated welcome channel, furniture throughout the room is neatly straightened and closet and cupboard doors are closed

Housekeeper take pride in and takes care of personal appearance.

Housekeeper provides a warm welcome ( 3 steps of Service).

Housekeeping carts are well-maintain.