Door/Valet Departure Phase

Valet/Doorman present as required.

Provide a warm greeting - smile, eye contact, Your Name and the Guests Name<br>

All staff encountered are wearing professional, clean and well-fitted uniforms<br>All staff encountered are extremely well-groomed while appropriately representing the property style<br>Staff maintains alert posture and behaves professionally in view of the guest

Staff is highly articulate and avoids slang and excessive use of phrase-fragments<br>Staff is polite and maintains a gracious tone and appropriate pace throughout the interaction

Staff exhibits a genuine sense of interest and concern for the guest<br>Staff is thoughtful and intuitive, demonstrating anticipatory service when appropriate and helpful

Ask guest if they have a preference of bag loading<br>

Offer to retrieve any golf clubs<br>

Luggage is not loaded until guests are present <br>

Verify that guest has seen their luggage in their vehicle loaded to their satisfaction. Open trunk to verify if necessary. <br>

Offer bottled water <br>

Offer directions<br>

Remove any white valet ticket components to file <br>

Use the guest name during the transaction<br>

Provide a fond farewell and offer additional assistance<br>

Staff does not decline any request without offering appropriate alternatives

Did the departure process, staff or level of thoughtfulness stand out in any way?

The service is handled without excessive delays or interruptions

The overall experience met guest expectations and was free of negative detractors