MANAGER ON DUTY (MOD REPORT - DR)

• Site conducted

• Conducted on

  Date

• Manager on Duty:

• Room Arrivals for the day

• Guest Arrivals for the day

• Room Departures for the day

• Guest Departures for the day

• Occupancy %

• Out Of Order Rooms & Reason

• Backup Rooms

• Any VIP Arrival / Stayover

• Front Desk Staffs Present at counter

  Yes

  No

  N/A

• Front Desk Supervisor and Staff with name

• Front Desk Area is organized and Neat

  Yes

  No

  N/A

• Staff well groomed with Uniform nicely pressed, clean and neat

  Yes

  No

  N/A

• Guest Check-in / Check-out without delay

  Yes

  No

  N/A

• Telephone answered in 3 Rings

  Yes

  No

  N/A

• Lobby Clean and Neat

  Yes

  No

  N/A

• Back Office area Clean and Neat

  Yes

  No

  N/A

• Security present at the Main Door

  Yes

  No

  N/A

AUDIT ON GUEST READY ROOMS - 1

• Room Number / Building :

• Room Cleaned as per standard

  Yes

  No

  N/A

• TV and other Equipments working

  Yes

  No

  N/A

• Taps and Flush working fine

  Yes

  No

  N/A

• Telephone operating

  Yes

  No

  N/A

• Guest Amenities placed

  Yes

  No

  N/A

• Bathroom supplies placed

  Yes

  No

  N/A

• Any Issue to be highlighted

AUDIT ON GUEST READY ROOMS - 2

• Room Number / Building :

• Room Cleaned as per standard

  Yes

  No

  N/A

• TV and other Equipments working

  Yes

  No

  N/A

• Taps and Flush working fine

  Yes

  No

  N/A

• Telephone operating

  Yes

  No

  N/A

• Guest Amenities placed

  Yes

  No

  N/A

• Bathroom supplies placed

  Yes

  No

  N/A

• Any Issue to be highlighted

  Yes

  No

  N/A

FOOD AND BEVERAGE

• Was the hostess / Captain found at the restaurant entrance?

  Yes

  No

  N/A

• Was the restaurant clean? Were all the tables set up?

  Yes

  No

  N/A

• Was the background music on and at the right level?

  Yes

  No

  N/A

• How many tables were occupied?

• Food Quality / Setup Feedback: (Dinner / Breakfast Buffet)

  Good

  Fair

  Poor

  N/A

• Were the Banquet halls organized and clean?

  Yes

  No

  N/A

• Does the room service order taker handle guest inquiries professionally?

  Yes

  No

  N/A

• Do they monitor (Order Control Sheet) the time lag between the placement of the order?

  Yes

  No

  N/A

• Did in Room Dining order come on time with all crockery and proper setup & clearance done on time?

  Yes

  No

  N/A

• Was the kitchen clean and tidy?

  Yes

  No

  N/A

• Are all the equipments in the kitchen working?

  Yes

  No

  N/A

• Were all items on the buffet well presented and fresh? If any?

  Yes

  No

  N/A

• Was the taste of the Buffet food / Ordered food up to the standard?

  Yes

  No

  N/A

PUBLIC AREA AND OTHER

• All Emergency Exits are clear and well lit

  Yes

  No

  N/A

• All Sorage doors locked

  Yes

  No

  N/A

• Guest Corridors are clear of Food Trays

  Yes

  No

  N/A

• All Guest corridors are neat and clean

  Yes

  No

  N/A

• All Banquet Rooms locked in not in use

  Yes

  No

  N/A

• All Non Operating Restaurants and locked

  Yes

  No

  N/A

• Staff Present at Housekeeping Desk

  Yes

  No

  N/A

• Staff Present at Room Service Desk

  Yes

  No

  N/A

• Staff Present at Coffee Shop

  Yes

  No

  N/A

• Staff Restroom Neat and Clean

  Yes

  No

  N/A

• Staff Cafeteria Neat and Clean

  Yes

  No

  N/A

• Staff Cafeteria Food Quality

  Good

  Fair

  Poor

  N/A

• Security present at Staff Entrance

  Yes

  No

  N/A

• Swimming pool clean with enough water

  Yes

  No

  N/A

• Were all fire extinguishers in place and in good condition and were expiry dates checked?

  Yes

  No

  N/A

• Any Lights not working on guest Corridor

• Any other observation in the premises to be highlighted

• All Lights are Switched off post all events in the public areas and building lobby's

  Yes

  No

  N/A

• Any Incidents or Major Guest Complaints

PROPERTY ROUND OBSERVATIONS

• 5 PM Property Round Observations

• Mid Night Property Round Observations

• HOD Signature

  Sign