Aulds Retail Shop Visit 2017 v2

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Arrival

• Time arrived at shop?

• Check diary to review all previous actions from previous visit. Carry forward any outstanding items and record in today's diary page.

Externals and shop window

• Is window surround and glass clean?

  Yes

  No

  N/A

• Is display eye catching/inviting, is relevant POS in place and clean?<br>

  Yes

  No

  N/A

• Looking beyond display into shop - Is the picture looking good?

  Yes

  No

  N/A

Bakery counter

• Are glass, shelves & frame clean?<br>

  Yes

  No

  N/A

• Does the counter look correctly merchandised with all products tickets and availability appropriate to time of day?<br>

  Yes

  No

  N/A

• Looking beyond counter - is back gantry and shelving well merchandised and clutter free.If not note suggest changes as comments.

  Yes

  No

  N/A

Pick up bin

• Are all products displayed correctly, front facing with labels front facing and all products with a POS?

  Yes

  No

  N/A

• Is unit and surrounds clean?

  Yes

  No

  N/A

Drinks/sandwich chill unit

• Is the unit well stocked, clean and eye catching?

  Yes

  No

  N/A

• How many filled rolls and sandwiches are available and is this appropriate to the time of day?

Hot counter

• Is counter glass and unit clean?

  Yes

  No

  N/A

• Are products displayed neatly, in correct stock rotation (ask questions) and appropriate for the time of day?

  Yes

  No

  N/A

Cafe counter

• Is the glass frame and base clean?

  Yes

  No

  N/A

• Does the counter look full and eye catching?

  Yes

  No

  N/A

• Is till/serve over area clean appropriately displayed?<br>

  Yes

  No

  N/A

• Are cutlery and containers clean?

  Yes

  No

  N/A

• Look beyond counter, is the view good & clutter free?

  Yes

  No

  N/A

Customer area

• First impressions. Does it look clean & tidy? Floors, skirtings, light shades, tables, chairs & table talkers?

  Yes

  No

  N/A

Customer toilets ALL toilets - Male, Female & Disabled.

• Are toilets & sinks clean with supplies of soap, toilet paper and hand towels if used?

  Yes

  No

  N/A

• Are hand dryers clean and working?

  Yes

  No

  N/A

• If baby changing table is there - is it clean and in working order?

  Yes

  No

  N/A

• Overall impression of cleanliness?

  Acceptable

Back counter

• Are all back gantries/shelves clean & hygienic and the cupboards below organised, clutter free and clean?

  Yes

  No

  N/A

Equipment

Coffee machine/hot water urn

• Are coffee machine and hot water urn clean and being operated correctly?

  Yes

  No

  N/A

Bain marie

• Is bain marie clean externally and free from debris internally?

  Yes

  No

  N/A

• Are contents appropriate to time of day to maximise sales & minimise waste?

  Yes

  No

  N/A

Griddle

• Is griddle and surrounding area clean? (check drip tray)

  Yes

  No

  N/A

Deep fat fryer

• Is fryer and surrounding areas clean?

  Yes

  No

  N/A

• Are baskets clean?

  Yes

  No

  N/A

Hob/toaster/griddle/panini grill

• Is equipment and surrounding areas clean including crumb tray?

  Yes

  No

  N/A

Dishwasher

• Is dishwasher clean internally and externally including door seal and hinges?

  Yes

  No

  N/A

• Are arms free from build up of plastic etc.?

  Yes

  No

  N/A

Kitchen

• Are all areas/cupboard clean, clutter free and hygienic?

  Yes

  No

  N/A

• Are all cleaning chemicals approved?

  Yes

  No

  N/A

Freezers

• Are all freezers clean external and internal?

  Yes

  No

  N/A

• Are all stock levels & contents appropriate to shop use and correctly labelled & stored?

  Yes

  No

  N/A

Fridges

• Are all fridges clean external & internal?

  Yes

  No

  N/A

• Do ALL contents have correct product ID labels with accurate dates and are correctly stored in sealed containers in correct fridge i.e. RAW or RTE?

  Yes

  No

  N/A

Stock

• Are stock levels held in store appropriate to shop use and correctly rotated?

  Yes

  No

  N/A

• Are cleaning material levels vs use appropriate?

  Yes

  No

  N/A

Compliance

• TECH DOCS - check 6 week history of Tech Docs 1,2,3 & 8. Noting any corrective actions and re-training if required. Counter sign all Docs reviewed.

  Yes

  No

  N/A

• Is the 90 minute rule for cooling and refrigeration adhered to? Give example from visit.

  Yes

  No

  N/A

• Is cleaning schedule realistically completed and reflecting cleanliness of shop on this visit?

  Yes

  No

  N/A

• Have all previous EHO non conformance issues been rectified? Note any outstanding issues and follow up with check on Maintenance Tracker.

  Yes

  No

  N/A

• Is hand washing sink being used for hand washing ONLY and correct procedures in place?

  Yes

  No

  N/A

Admin

• Has duty manager reviewed weekly KPIs? What is store's main focus to drive sales this week?

  Yes

  No

  N/A

• PROMOTIONS & OFFERS.<br>Observe and discuss with staff - record outcome.

  Yes

  No

  N/A

• Check 3 week history for sell out times and returns being used to maximise sales and minimise returns?

  Yes

  No

  N/A

• Are all actions from today's visit recorded in diary and signed by manager?

  Yes

  No

  N/A

• Are staff knowledgeable of knead to know content and is newsletter signed off as read & filed?

  Yes

  No

  N/A

Summary & action points

• In summary - list the most pleasing points from today's visit AND TELL THE TEAM!!!

• Recap on the number one priority for the next visit,

• List all action points in shop diary & ask manager to countersign actions agreed. Attach a photo of page.

• Review shop specific Maintenance Tracker with manager.

Departure

• Time left shop? Please complete IAudit on departing shop so you can record time visit ends accurately.

• Signature

  Drawing