Auto-body Shop

• Auto-body Shop Name

First Impressions

• Is outside of building clean ( windows cleaned, door with fresh paint, etc. ) ?

  Yes

  No

  N/A

• Is the parking lot clean ( no litter, organized, etc) ?

  Yes

  No

  N/A

Warm Welcome - Customer Service

• Is Receptionist or Office Manager visible and welcoming guests?

  Yes

  No

  N/A

• All phone calls are answered with two rings?

  Yes

  No

  N/A

• Guest areas are stocked, clean, and organized?

  Yes

  No

  N/A

• Guest bathrooms are clean?

  Yes

  No

  N/A

Anticipation Guest Needs - Customer Service

• Are Estimators available or assisting clients?

  Yes

  No

  N/A

Service Areas

• Are all work stations clean, safe, and organized?

  Yes

  No

  N/A

• All employees are working in their areas or assisting a guest?

  Yes

  No

  N/A

• Is all equipment up and running correctly?

  Yes

  No

  N/A