AVC On Site Quality Audit

• Job Number

• Team Manager

  Robbie Mason

  Keith Ellis

  Gavin Lawton

  Gaz Lowe

• Engineer

  Select E1163 Andrew Barton E1165 Mark Whelan E1172 Neil Brooks E1198 Brian O'Rourke E1199 Terry Bradbury E2127 Darren Keating E6305 Rob Fisher E7067 Paul Pennington E7168 Gary Tunstall E719 Mark O'Brien E7345 Anthony Kinney E820 Dean Gargan E822 Wayne Grimwood E886 David Prescott E893 Dan Hall EMS391 Stephen Picton EY1385 Ian Edgington

  • E1163 Andrew Barton
  • E1165 Mark Whelan
  • E1172 Neil Brooks
  • E1198 Brian O'Rourke
  • E1199 Terry Bradbury
  • E2127 Darren Keating
  • E6305 Rob Fisher
  • E7067 Paul Pennington
  • E7168 Gary Tunstall
  • E719 Mark O'Brien
  • E7345 Anthony Kinney
  • E820 Dean Gargan
  • E822 Wayne Grimwood
  • E886 David Prescott
  • E893 Dan Hall
  • EMS391 Stephen Picton
  • EY1385 Ian Edgington

• Engineer

  Select ECA329 Andy Wright E1204 Barry Burns E1011 Craig Roberts E59 Dan Jones E7708 Gary Mussell E1030 Graham Lloyd E1052 John Roberts EY1868 Karl Rainford E872 Lance Page E1151 Liam McCallion E1175 Luke Deer E7364 Paul Vidamour E18 Pete Webber E6306 Peter Fry E705 Tim Singh E1160 Warren Evans

  • ECA329 Andy Wright
  • E1204 Barry Burns
  • E1011 Craig Roberts
  • E59 Dan Jones
  • E7708 Gary Mussell
  • E1030 Graham Lloyd
  • E1052 John Roberts
  • EY1868 Karl Rainford
  • E872 Lance Page
  • E1151 Liam McCallion
  • E1175 Luke Deer
  • E7364 Paul Vidamour
  • E18 Pete Webber
  • E6306 Peter Fry
  • E705 Tim Singh
  • E1160 Warren Evans

• Engineer

  Select ECA247 Brett Millard EH181 Colin Williamson ECA413 Dave Harris ED275 David Shepherd ECA379 Donovan Myers ECA222 Dwayne Bishop ECA231 Leigh Vanes ECA108 Matt Benjamin ED329 Matt Rose ECA229 Paul Hodgson ECA233 Paul Bunn ECA238 Paul Hill ECA49 Paul Harrison ED323 Simon Parkes E1177 Trevor Watkins

  • ECA247 Brett Millard
  • EH181 Colin Williamson
  • ECA413 Dave Harris
  • ED275 David Shepherd
  • ECA379 Donovan Myers
  • ECA222 Dwayne Bishop
  • ECA231 Leigh Vanes
  • ECA108 Matt Benjamin
  • ED329 Matt Rose
  • ECA229 Paul Hodgson
  • ECA233 Paul Bunn
  • ECA238 Paul Hill
  • ECA49 Paul Harrison
  • ED323 Simon Parkes
  • E1177 Trevor Watkins

• Engineer

  Select ECA332 Alec Bentham E1179 Andrew Hill E1208 Anthony Lockett EF142 David Williams ECA119 Gary Holland E1209 Nathan Peers EQ03 Paul Durber E1149 Paul Jeffrey ED266 Peter Dorsett ECA276 Peter Ryder E1139 Peter Yoxhall ED296 Richard Carpenter E1191 Rob Brown E1210 Rob Tabernor E1203 Tim Bates E1189 Will Black

  • ECA332 Alec Bentham
  • E1179 Andrew Hill
  • E1208 Anthony Lockett
  • EF142 David Williams
  • ECA119 Gary Holland
  • E1209 Nathan Peers
  • EQ03 Paul Durber
  • E1149 Paul Jeffrey
  • ED266 Peter Dorsett
  • ECA276 Peter Ryder
  • E1139 Peter Yoxhall
  • ED296 Richard Carpenter
  • E1191 Rob Brown
  • E1210 Rob Tabernor
  • E1203 Tim Bates
  • E1189 Will Black

• Customer Surname

• Postcode
  Address

• Date

  Date

• Is the Engineer On-Site?

  Yes

  No

Health & Safety

• Eyebolt

  Yes

  No

• Risk Assessment, SSOW Compliant, Dish Position, Pipe Detector

  Safe

  At Risk

  N/A

• Section Overall Pass

  Yes

  No

  N/A

Customer

• ETA

  Yes

  No

  N/A

• Within Timeband

  Yes

  No

  N/A

• Explain Works Beforehand

  Yes

  No

  N/A

• Respectful, Polite, In Uniform and Offered Good Customer Service

  Yes

  No

  N/A

• Full Demonstration

  Yes

  No

  N/A

• Section Overall Pass

  Yes

  No

  N/A

Quality

• Cable Run, Entry Hole, Connectivity, Best Practice, Clear Site

  Yes

  No

  N/A

• New Dish and Cable

  Yes

  No

  N/A

• LNB Changed

  Yes

  No

  N/A

• Telephone Cable To All Boxes

  Yes

  No

  N/A

• Section Overall Pass

  Yes

  No

  N/A

Processes

• SEG30 Card Left

  Yes

  No

  N/A

• MFT, Stock, Card Paired, Download

  Yes

  No

  N/A

• WEEE Mentioned

  Yes

  No

  N/A

• Section Overall Pass

  Yes

  No

  N/A

Customer Comments and NPS

• Based on the level of service provided by the Engineer, how likely are you to now recommend Sky to friends and family? 1 Not Likely At All - 10 Extremely Likely