Information

  • Job Number

  • Team Manager

  • Engineer

  • Engineer

  • Engineer

  • Engineer

  • Customer Surname

  • Postcode
  • Date

  • Is the Engineer On-Site?

Health & Safety

  • Eyebolt

  • Risk Assessment, SSOW Compliant, Dish Position, Pipe Detector

  • Section Overall Pass

Customer

  • ETA

  • Within Timeband

  • Explain Works Beforehand

  • Respectful, Polite, In Uniform and Offered Good Customer Service

  • Full Demonstration

  • Section Overall Pass

Quality

  • Cable Run, Entry Hole, Connectivity, Best Practice, Clear Site

  • New Dish and Cable

  • LNB Changed

  • Telephone Cable To All Boxes

  • Section Overall Pass

Processes

  • SEG30 Card Left

  • MFT, Stock, Card Paired, Download

  • WEEE Mentioned

  • Section Overall Pass

Customer Comments and NPS

  • Based on the level of service provided by the Engineer, how likely are you to now recommend Sky to friends and family? 1 Not Likely At All - 10 Extremely Likely

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.