Information
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Arizona Customer Survey
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Conducted on
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Observer:
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Location
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Representative:
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PROMO GREETING:<br>Did the Rep greet the customer with a name exchange and handshake, ARE YOU HERE FOR OUR FREE TABLET OFFER(example)?
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WAA:<br>Was a Wireless Account Analysis done?
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Demo NON-CORE:<br>Did the Rep demo 2 non-core accessories for a "box sale" or 1 non-core accessory for a "service transaction"?
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Tablets/PBH:<br>Was a tablet or any other Products Besides Handsets discussed?
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DISH/MSO:<br>Was Dish or other MSO services offered to the customer?
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NPS Survey:<br>Was the survey discussed with the customer?
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BONUS POINTS:<br>Did the Rep Walk the customer to the door?
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Overall Score and Notes (90% to pass):
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Observer's Signature:
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Rep's Signature
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Follow Up Date:
