BAR MYSTERY SHOP - OMG GUEST- EXPERIENCE 2019

• Conducted on

  Date

• Prepared by

• Location
  Address

• Select date

  Date

• Number of Guests:

• Name of bartender (or description):

Questions to ask during visit

• • Did you get greeted in a personal manner by the bar tender within 30 secs of arriving at the bar?

  Not friendly greeting

  Friendly greeting

• Please comment on the above, if required

• • Was there a cocktail list available as you set down?

  No list available

  List available

• • Did the bartender offer any recommendations?

  no

  yes

• What recommendations did the bar tender offer?

• Each guest one of the drinks specified in attached recipes. Order a soda water too (from the soda gun, so should not be charged)

  no

  yes

• Drink 1: Name

• Drink 1: photo

  Media

• • How long did it take for the drinks to arrive? minutes

• • Was the drink prepared to recipe?

  Not made to recipe

  Made to recipe

• If no what went wrong?

• • Was drink served on a bev nap?

  No beverage napkin

  Yes beverage napkin

• • Was the glassware clean?

  Not clean

  Clean

• Comment on glassware if not clean

• • How do you rate the quality of your drink please specify?

  Poor 0

  Average 1

  Good 2

  Amazing 3

• Drink 2: Name

• Drink 2: photo

  Media

• • How long did it take for the drinks to arrive? minutes

• • Was the drink prepared to recipe?

  Not made to recipe

  Made to recipe

• What went wrong vs recipe - please describe

• • Was drink served on a bev nap?

  No beverage napkin

  Yes beverage napkin

• • Was the glassware clean?

  Not clean

  Clean

• Please specify if glassware not clean?

• • How do you rate the quality of your drink please specify

  Poor 0

  Average 1

  Good 2

  Amazing 3

• Drink 3: Name

• Drink 3: Photo

  Media

• • How long did it take for the drinks to arrive? minutes

• • Was the drink prepared to recipe?

  Not made to recipe

  Made to recipe

• What went wrong vs recipe - please describe

• • Was drink served on a bev nap?

  No beverage napkin

  Yes beverage napkin

• • Was the glassware clean?

  no

  yes

• Comment on glassware if not clean

• • How do you rate the quality of your drink please specify

  Poor 0

  Average 1

  Good 2

  Amazing 3

• Drink 4: Name

• Drink 4: photo

  Media

• • How long did it take for the drinks to arrive? minutes

• • Was the drink prepared to recipe?

  Not made to recipe

  Made to recipe

• What went wrong vs recipe - please describe

• • Was drink served on a bev nap?

  No beverage napkin

  Yes beverage napkin

• • Was the glassware clean?

  Not clean

  Clean

• Comment on glassware if not clean

• • How do you rate the quality of your drink please specify

  Poor 0

  Average 1

  Good 2

  Amazing 3

BAR MYSTERY SHOP TRAIL FORMAT

• • Did the bartender offer to re-fill your soda water during your visit?

  No Refill soda

  Refill soda

  N/A

• • Did the bar tender try to upsell you food or nibbles?

  No up sells

  Yes up sells

• What food was recommended?

• • Where there any drinks out of stock or unavailable?

  out of stock

  all in stock

• If out of stock, please specify?

• • Did the bartender ask for another round when you nearly finished your drink?

  no

  yes

• • Did you observe any flair from the bar tenders behind the bar?

  No flair

  Yes flair

• Please describe bartenders flair?

• • Were fruit and herbs stored appropriately?

  Not stored correctly

  Stored correctly

• Please describe garnish of drinks ordered?

• • How did you rate bar cleanliness? Please rate and explain

  Not clean & organized

  Clean & organized

• If not clean please comment

• • How did you rate the bartenders interaction with other customers?

  Not good interaction

  Good interaction

• Please describe interaction

• Describe any WOW! Moments during your visit (if any)

• Would you recommend this visit to your friends/family

  Not recommend to others

  Recommend to others

• Any additional comments on your visit please expand?