Title Page

  • Conducted on

  • Prepared by

  • Location

ITALIAN MYSTERY SHOPPER- BRAVO EXPERIENCE

  • Date:

  • Number of Guests:

Questions to ask during visit:

    Arrival:
  • Were you greeted at the door by a friendly Door Host/Shift Supervisor / Manager?

  • How long did you wait before been sat at your table? minutes

  • Were you sat at the table in a friendly personal manner and server introduced?

  • Name of server?

  • Was table fully set with cutlery, salt & pepper and drinks directory?

  • Drinks:

  • List drinks ordered at table?

  • How long did it take for the drinks to arrive? minutes

  • Were any promotional specials offered at your table?

  • If ordering wine was it served in clean wine glass?

  • Was any wine recommendations offered at your table?

  • Food Starters:

  • List starters ordered at table?

  • How long did it take for starters to arrive? minutes

  • Were starters prepared to recipe?

  • If no please specify?

  • Visual presentation of starters?

  • Taste of starters?

  • Temperature of starters?

  • Food Mains:

  • List mains ordered at table?

  • How long did it take for mains to arrive? minutes

  • Were mains prepared to recipe?

  • If no please specify?

  • If ordering Pizza/Pasta was fresh Parmesan and cracked black pepper offered?

  • Were up-sells of dips ordered with you mains?

  • Visual presentation of mains?

  • Taste of mains?

  • Temperature of mains ?

  • Sides:

  • List sides ordered at table?

  • Were the sides served with your main course?

  • Were sides prepared to recipe?

  • If no please specify?

  • Visual presentation of sides?

  • Taste of sides?

  • Temperature of sides?

  • Desserts:

  • Were desserts offered at table?

  • List desserts ordered at table?

  • How long did it take for desserts to arrive? minutes

  • Were desserts prepared to recipe?

  • If no please specify?

  • Visual presentation of desserts?

  • Taste of desserts?

  • Was coffee/liqueur offered with desserts?

  • Service:
  • Please describe your server’s performance?

  • Did you have the same server throughout your experience?

  • Did your server engage with you and your party?

  • Did your server engage with all guests in the same manner?

  • Did you have to ask for the bill?

  • How long was the payment process?

  • Were you offered a friendly thank you and good bye on leaving the restaurant?

  • Was the lighting level right for the time of day?

  • Was the visit clean throughout your visit?

  • Were tables cleared and rest promptly for new guests?

  • Were toilets clean and restocked?

  • Was music at the right level throughout your visit?

Overall Experience:

  • Describe any ‘BRAVO’ moments during your visit?

  • Would you return?

  • Would you recommend to a friend?

  • Did you feel your experience was value for money?

  • What did you like most about your visit?

  • Rate your overall experience?

  • Rate your overall experience?

  • What would you change from your experience in any?

  • Additional comments on your experience please pass on your feedback.

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