ITALIAN MYSTERY SHOPPER- BRAVO EXPERIENCE 2019

• Conducted on

  Date

• Prepared by

• Location
  Address

• Date:

  Date

• Number of Guests:

Questions to ask during visit:

Arrival:

• Were you greeted at the door by a friendly Door Host/Shift Supervisor / Manager?

  Not Greeted

  Greeted

• How long did you wait before been sat at your table? minutes

• Were you sat at the table in a friendly personal manner and server introduced?

  Not Friendly

  Friendly

• Name of server?

• Was table fully set with cutlery, salt & pepper and drinks directory?

  No

  Yes

• Drinks:

  Media

• List drinks ordered at table?

• How long did it take for the drinks to arrive? minutes

• Were any promotional specials offered at your table?

  No

  Yes

  N/A

• If ordering wine was it served in clean wine glass?

  Not Clean

  Clean

  N/A

• Was any wine recommendations offered at your table?

  No

  Yes

  N/A

• Food Starters:

  Media

• List starters ordered at table?

• How long did it take for starters to arrive? minutes

• Were starters prepared to recipe?

  Not to recipe

  To recipe

  N/A

• If no please specify?

• Visual presentation of starters?

  Poor 0

  Average 1

  Good 2

  Amazing 3

• Taste of starters?

  Poor 0

  Average 1

  Good 2

  Amazing 3

• Temperature of starters?

  Poor 0

  Average 1

  Good 2

  Amazing 3

• Food Mains:

  Media

• List mains ordered at table?

• How long did it take for mains to arrive? minutes

• Were mains prepared to recipe?

  Not to recipe

  Made to recipe

• If no please specify?

• If ordering Pizza/Pasta was fresh Parmesan and cracked black pepper offered?

  No

  Yes

  N/A

• Were up-sells of dips ordered with you mains?

  No dips offered

  Dips offered

• Visual presentation of mains?

  Poor 0

  Average 1

  Good 2

  Amazing 3

• Taste of mains?

  Poor 0

  Average 1

  Good 2

  Amazing 3

• Temperature of mains ?

  Poor 0

  Average 1

  Good 2

  Amazing 3

• Sides:

  Media

• List sides ordered at table?

• Were the sides served with your main course?

  No

  Yes

  N/A

• Were sides prepared to recipe?

  Not to recipe

  Made to recipe

• If no please specify?

• Visual presentation of sides?

  Poor 0

  Average 1

  Good 2

  Amazing 3

• Taste of sides?

  Poor 0

  Average 1

  Good 2

  Amazing 3

• Temperature of sides?

  Poor 0

  Average 1

  Good 2

  Amazing 3

• Desserts:

  Media

• Were desserts offered at table?

  No

  Yes

  N/A

• List desserts ordered at table?

• How long did it take for desserts to arrive? minutes

• Were desserts prepared to recipe?

  No

  Yes

  N/A

• If no please specify?

• Visual presentation of desserts?

  Poor 0

  Average 1

  Good 2

  Amazing 3

• Taste of desserts?

  Poor 0

  Average 1

  Good 2

  Amazing 3

• Was coffee/liqueur offered with desserts?

  No

  Yes

  N/A
Service:

• Please describe your server’s performance?

  Poor

  Average

  Good

  Bravo

• Did you have the same server throughout your experience?

  different server

  Same server

• Did your server engage with you and your party?

  Limited engagement

  Friendly engagement

• Did your server engage with all guests in the same manner?

  No

  Yes

  N/A

• Did you have to ask for the bill?

  Requested bill

  Presented bill

• How long was the payment process?

  10 + min

  7 min

  4 min

  2 mins

• Were you offered a friendly thank you and good bye on leaving the restaurant?

  No thank you/good bye

  Friendly thank you/ good bye

• Was the lighting level right for the time of day?

  too bright

  too dark

  appropriate lighting

• Was the visit clean throughout your visit?

  Not Clean

  Clean

  N/A

• Were tables cleared and rest promptly for new guests?

  Not cleared

  Cleared

• Were toilets clean and restocked?

  Not clean

  Clean

• Was music at the right level throughout your visit?

  too loud

  too quiet

  appropriate level

Overall Experience:

• Describe any ‘BRAVO’ moments during your visit?

• Would you return?

  Would not return

  Would return

• Would you recommend to a friend?

  Would not recommend

  Would recommend

• Did you feel your experience was value for money?

  Not value for money

  value for money

• What did you like most about your visit?

  service

  food

  ambience

  value

• Rate your overall experience?

  Poor

  Average

  Good

  Bravo

• Rate your overall experience?

  poor 1-3

  average 4-6

  v good 7-9

  Bravo 10

• What would you change from your experience in any?

• Additional comments on your experience please pass on your feedback.