ITALIAN MYSTERY SHOPPER- BRAVO EXPERIENCE

Date:

Number of Guests:

Questions to ask during visit:
Arrival:

Were you greeted at the door by a friendly Door Host/Shift Supervisor / Manager?

How long did you wait before been sat at your table? minutes

Were you sat at the table in a friendly personal manner and server introduced?

Name of server?

Was table fully set with cutlery, salt & pepper and drinks directory?

Drinks:

List drinks ordered at table?

How long did it take for the drinks to arrive? minutes

Were any promotional specials offered at your table?

If ordering wine was it served in clean wine glass?

Was any wine recommendations offered at your table?

Food Starters:

List starters ordered at table?

How long did it take for starters to arrive? minutes

Were starters prepared to recipe?

If no please specify?

Visual presentation of starters?

Taste of starters?

Temperature of starters?

Food Mains:

List mains ordered at table?

How long did it take for mains to arrive? minutes

Were mains prepared to recipe?

If no please specify?

If ordering Pizza/Pasta was fresh Parmesan and cracked black pepper offered?

Were up-sells of dips ordered with you mains?

Visual presentation of mains?

Taste of mains?

Temperature of mains ?

Sides:

List sides ordered at table?

Were the sides served with your main course?

Were sides prepared to recipe?

If no please specify?

Visual presentation of sides?

Taste of sides?

Temperature of sides?

Desserts:

Were desserts offered at table?

List desserts ordered at table?

How long did it take for desserts to arrive? minutes

Were desserts prepared to recipe?

If no please specify?

Visual presentation of desserts?

Taste of desserts?

Was coffee/liqueur offered with desserts?

Service:

Please describe your server’s performance?

Did you have the same server throughout your experience?

Did your server engage with you and your party?

Did your server engage with all guests in the same manner?

Did you have to ask for the bill?

How long was the payment process?

Were you offered a friendly thank you and good bye on leaving the restaurant?

Was the lighting level right for the time of day?

Was the visit clean throughout your visit?

Were tables cleared and rest promptly for new guests?

Were toilets clean and restocked?

Was music at the right level throughout your visit?

Overall Experience:

Describe any ‘BRAVO’ moments during your visit?

Would you return?

Would you recommend to a friend?

Did you feel your experience was value for money?

What did you like most about your visit?

Rate your overall experience?

Rate your overall experience?

What would you change from your experience in any?

Additional comments on your experience please pass on your feedback.