Bar Service Audit

• Manager's Name

• BP's Name

• Conducted on

  Date

• Rate the Service Expectations as Follows:
  1: Expectation not met 2: Expectation sometimes met 3: Expectation met 4: Expectation consistently exceeded 5: Not Applicable

Service Timing

• 10 Second Greet

  Not Meeting Expectations

  Sometimes Meets Expectations

  Often Meets Expectations

  Meeting Expectations

  Not Applicaple

• Drink Times (1 min for wood, 3 min for well)

  Not Meeting Expectations

  Sometimes Meets Expectations

  Often Meets Expectations

  Meeting Expectations

  Not Applicaple

• Beverage Refill Offered at 1/3 Marker

  Not Meeting Expectations

  Sometimes Meets Expectations

  Often Meets Expectations

  Meeting Expectations

  Not Applicaple

Service Standards

• Circular Service

  Not Meeting Expectations

  Sometimes Meets Expectations

  Often Meets Expectations

  Meeting Expectations

  Not Applicaple

• Pre-Service Standards

  Not Meeting Expectations

  Sometimes Meets Expectations

  Often Meets Expectations

  Meeting Expectations

  Not Applicaple

• Guest engagement (3question greets)

  Not Meeting Expectations

  Sometimes Meets Expectations

  Often Meets Expectations

  Meeting Expectations

  Not Applicaple

• Energy Level

  Not Meeting Expectations

  Sometimes Meets Expectations

  Often Meets Expectations

  Meeting Expectations

  Not Applicaple

Sight lines

• Dirty dishes only in dishwasher/dish bins

  Not Meeting Expectations

  Sometimes Meets Expectations

  Often Meets Expectations

  Meeting Expectations

  Not Applicaple

• Bar Top Clean

  Not Meeting Expectations

  Sometimes Meets Expectations

  Often Meets Expectations

  Meeting Expectations

  Not Applicaple

• Bar stools clean and straight

  Not Meeting Expectations

  Sometimes Meets Expectations

  Often Meets Expectations

  Meeting Expectations

  Not Applicaple

• Fruits topped up and fresh

  Not Meeting Expectations

  Sometimes Meets Expectations

  Often Meets Expectations

  Meeting Expectations

  Not Applicaple

Above and Beyond

• BTA/BTE

  Yes

  No

  N/A

• Hellos/Goodbyes to all guests

  Not Meeting Expectations

  Sometimes Meets Expectations

  Often Meets Expectations

  Meeting Expectations

  Not Applicaple

• Attended/Watched Pre-Shift

  Yes

  No

  N/A

Dress Code Standard

• Dress Code Standard

  Yes

  No

  N/A

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