Barista Opening Checklist

• Site conducted

  Select

• Conducted on

  Date

• Completed by

• Expresso Risk Assessment for Reference

• Was there a daylight saving timeclock change yesterday?

  Yes

  No

• Check the times on the following clocks are correct, this needs to be done at the start and end of the shift depending on which way the clock has been adjusted

• Main Menu Monitor is Drive Thru and adjust if necessary-need to check with remote at monitor

• Walk Up Window Menu Monitor and adjust if necessary-need to check with remote at monitor

• Bump Screen and adjust if necessary

• Time clock in Switchboard and adjust if necessary

• Time clock above Coffee Machines and adjust if necessary

• Check time clock in Electrical box for Pylon Sign Lighting near front corner of property and adjust if necessary

• Check the time on the camera monitor screen and adjust if necessary

Please do not start weekly cleaning tasks that cannot be finished during the busy periods in the mornings from approx 6am to 11am

• Select day of week

  Select Monday Tuesday Wednesday Thursday Friday Saturday Sunday

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

• Clean the front of Cup Storage fascias beside each coffee machine left and right under benches

  Done

  Not Done

  N/A

Stocktake and Order list

• Stocktake Coffee Beans, make sure the front cupboard is filled before stocktaking numbers

  Required

  Not Required

• Stock take Cafe Distributors and place order

  Required

  Not Required

• Check the Camera Monitor in office to make sure the time on bottom right corner of screen is correct

  Correct

  Incorrect

• Did the Milk Bladders arrive on your shift?

  Yes

  No

Loading the Juggler

• Before installing the bladders in the Juggler ensure the date is written on the front off the Fridge

  Done

  Not Done

• When installing bladders, please make sure they are installed from bottom to top to stop the misalignment issues causing the bladders to leak

  Done

  Not Done

• After installing Bladders, set a 10 minute timer to check the silver trays for any leaks

  Done

  Not Done

• Always ensure any excess air is the bladder bags has been drained before loading in red tub

• Always double check the white plug is removed before inserting into fridge male spicket

• Always load bladders from the bottom used shelf up to ensure female valve on bladder is not pushed up while sliding tray into juggler fridge causing the male spicket inside fridge to be misaligned with Bladder bag

• Always visually check the small silver tray does not have any excessive milk on it after loading up

• Always slowly slide trays in, don't ever force as this indicates an misalignment issue

• Always have a second person check and sign below to acknowledge they have checked with the Barista to ensure there are no leaks evident on the drip tray

  Sign

• Please make sure the bladder bags are inside a milk crate to prevent the bag being damaged and leaking

Milk Delivery

• Write the expiry dates off the newly delivered milk bladders and cartons and write this on the front of the back fridge before putting milk away.

  Done

  Not Done

• At the earliest possible time the milk must be packed away in the back fridge

  Done

  Not Done

• Check that the General Waste/Recycle Bins have been put out by the road side, if not put them out straight away for collection before the shift starts

  Done

  Not Done

• Take empty rubbish bag over to the Wooden table and empty bin, ensure table is kept nice and clean for customers

  Select Monday Tuesday Wednesday Thursday Friday Saturday Sunday

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

• Did the Milk Bladders arrive on your shift?

  Yes

  No

Loading the Juggler

• Before installing the bladders in the Juggler ensure the date is written on the front off the Fridge

  Done

  Not Done

• Always ensure any excess air is the bladder bags has been drained before loading in red tub

• Always double check the white plug is removed before inserting into fridge male spicket

• Always load bladders from the bottom used shelf up to ensure female valve on bladder is not pushed up while sliding tray into juggler fridge causing the male spicket inside fridge to be misaligned with Bladder bag

• Always visually check the small silver tray does not have any excessive milk on it after loading up

• Always slowly slide trays in, don't ever force as this indicates an misalignment issue

• Always have a second person check and sign below to acknowledge they have checked with the Barista to ensure there are no leaks evident on the drip tray

  Sign

Milk Delivery

• Write the expiry dates off the newly delivered milk bladders and cartons and write this on the front of the back fridge before putting milk away.

  Done

  Not Done

• At the earliest possible time the milk must be packed away in the back fridge

  Done

  Not Done

• Check that the General Waste/Recycle Bins have been put out by the road side, if not put them out straight away for collection

  Done

  Not Done

• Did the Milk Bladders arrive on your shift?

  Yes

  No

Loading the Juggler

• Before installing the bladders in the Juggler ensure the date is written on the front off the Fridge

  Done

  Not Done

• Always ensure any excess air is the bladder bags has been drained before loading in red tub

• Always double check the white plug is removed before inserting into fridge male spicket

• Always load bladders from the bottom used shelf up to ensure female valve on bladder is not pushed up while sliding tray into juggler fridge causing the male spicket inside fridge to be misaligned with Bladder bag

• Always visually check the small silver tray does not have any excessive milk on it after loading up

• Always slowly slide trays in, don't ever force as this indicates an misalignment issue

• Always have a Till operator to check and sign below to acknowledge they have checked with the Barista to ensure there are no leaks evident on the drip tray

  Sign

Milk Delivery

• Write the expiry dates off the newly delivered milk bladders and cartons and write this on the front of the back fridge before putting milk away.

  Done

  Not Done

• At the earliest possible time the milk must be packed away in the back fridge

  Done

  Not Done

• The chain must be put up and stay up until the store opens

• After you park your car,ensure the chain has been put back up to prevent cars coming through prior to shop opening

  Done

  Not Done

• Please don't leave the chain laying across the driveway as cars driving over the chain will cause it to break

Items to be completed before start of your shift starting time-Please clock on ten minutes before you start

• Always wash and sanitise your hands before starting your shift

• Clock on to Deputy, check the news feed, read and check the box "I CONFIRM" on any items required,

  Done

  Not Done

• Check for any Heads Up in I Auditor and acknowledge as required

  Done

  Not Done

• Fit name badge to your shirt where the customer can see it

  Done

  Not Done

• Always carry a permanent marker on you for marking cups and food containers

  Done

  Not Done

• Always synchronize I safety auditor on your phone before starting your audit for the day

• Check your Action list in I SAFETY Auditor for any assigned tasks and complete as required

• Phone must be set to DO Not Disturb & All Social Media notifications must be switched off on your phone-(Facebook/Instagram/Snapchat and TikTok at a minimum) This will prevent you being distracted during your shift

  Done

  Not Done

• Unlock the back door using the key

  Done

  Not Done

• Please sign

  Sign

• If any issues were identified with the previous days closing cleanliness, please communicate directly with the closing barista from previous day and provide constructive feedback on how they can improve

  Action required

  Action not required

• Please make sure photos have been taken and clear concise information is provided to ensure the team member understands how they can improve closing the store

• Turn Sandwich Press on at wall and the ON switch

  Done

  Not Done

• Switch both Coffee Machines on and wait for them to heat up

  Done

  Not Done

• Place coffee beans from the day before in the assigned hoppers on top of each machine then test the grind of each hopper by running 3 shots and taking an average before setting final grind as per coffee testing sheet on espresso machines.

  Done

  Not Done

• Was yesterday a Public Holiday or was the shop closed?

  Yes

  No

• Reactivate Outside Lights Timer in Switchboard adjacent to IPAD inside Shop by switching the circuit breaker back on

• Switch on Isolator at the bottom of Pylon Sign near corner of property

• See picture of Isolator below

  Drawing

• Check Facebook time are correct and change as necessary under setting then under page info

• Check Facebook times have been adjusted-click on this link
  https://www.facebook.com/pg/expressodrivethrucoffee/about/

• Check Google times are correct on Google Dashboard and change as necessary in Page Info, Google Dashboard is in the Favourites Tab

• Check Google Dashboard times have been adjusted under Info-click on this link
  https://business.google.com/u/0/edit/l/11670807906884272665?hl=en

• Check that Smart Loyalty is set to Online Mode- It should say SET TO OFFLINE MODE if its on in the following screens

• Smart order processor

• Smart loyalty in system settings

• Check stock of sandwiches,croissants and restock as necessary

• Remove any signage or hand written literature on external whiteboards or the digital menu board about Public Holidays Closure

• Is tomorrow a Public Holiday or are we closed?

  Yes

  No

• Ensure all sandwiches/Croissants are up sold today and not remade

  Done

  Not Done

  N/A

• Check the Master till is online with the internet by checking the internet icon on the bottom RHS of the screen, the screen must be minimized to check this, a red cross indicates its off line,is the Internet ICON on?

  Yes

  No

  N/A

• Check the Internet Router in office to ensure the Blue Lights are all on the Front of the modem which sits on the Camera Hard Drive, are the lights all Illuminated blue including the internet light?

  Yes

  No

  N/A

• Go to Master Till and Restart Screen and check for Internet Icon upon restart, is it on now?

  Yes

  No

  N/A

• When restarting the Modem it can take up to ten minutes to restore the connection so please wait before deciding the internet is down, wait until it all boots back up!!!

• Restart the Modem by switching off on the back and wait ten seconds then switch back on, this should take approx 5 minutes to fully restart, did this repair the issue?

  Yes

  No

  N/A

• All good the till should now be operational

  Yes

  No

  N/A

• All good Internet is ok

  Yes

  No

  N/A

• Call Telstra Faults 13 2999

  Done

  Not Done

  N/A

• Check the Master Till TYRO EFTPOS machine is operational by attempting to make a transaction, was this possible?

  Yes

  No

  N/A

• Check the 3G on the TYRO unit is showing signal similar to on your mobile phone

• Restart the POS Monitor by holding in the power button on the bottom RHS of the screen, did this fix it?

  Yes

  No

  N/A

• Check the TYRO is paired with POS by minimizing the POS screen and double click on the TYRO icon and check the machine is paired under the pairing tab, is it paired?

  Yes

  No

  N/A

• Hold your finger on the Yellow button on EFTPOS machine until it reboots, did this fix the issue?

  Yes

  No

  N/A

• Call Tyro on 1300 966 639<br>Check this site out https://www.tyro.com/guides/

  Yes

  No

  N/A

• Check the Slave Till TYRO EFTPOS machine is operational by attempting to make a transaction, was this possible?

  Yes

  No

  N/A

• Check the 3G on the TYRO unit is showing signal similar to on your mobile phone

• Restart the POS Monitor by holding in the power button on the bottom RHS of the screen, did this fix it?

  Yes

  No

  N/A

• Check the TYRO is paired with POS by minimizing the POS screen and double click on the TYRO icon and check the machine is paired under the pairing tab, is it paired?

  Yes

  No

  N/A

• Hold your finger on the Yellow button on EFTPOS machine until it reboots, did it fix it?

  Yes

  No

  N/A

• Call Tyro on 1300 966 639<br>Check this site out https://www.tyro.com/guides/

  Yes

  No

  N/A

• Check Team viewer is running on Slave Till

  Yes

  No

  N/A

• Double click on the Teamviewer Icon on Desktop and record User Id and Password here

• Check and Record is saved in the Teamviewer Spreadsheet in Daily Processes Folder

  Done

  Not Done

• Check both Printers are switched on both tills

• Check the EFTPOS machines are both charged up

• Check the UBER tablet is turned on and charged

• Always carry a permanent marker on you for marking cups and food containers

• Barista will load till in master till please count notes and weigh coins against float sheet, confirm on Daily takings sheet on computer<br>

  Done

  Not Done

• If you are stocking Coffee Cupboard, always make sure we restock from office using the Box of Beans with the oldest date FIRST, the oldest box to be used should have a "USE BY FIRST" Sticker on it!

  Done

  Not Done

• RECORD ALL FRIDGES/FREEZERS AND AMBIENT AIR TEMPERATURES BEFORE START OF SHIFT, Pay particular attention to the shop Ambient Air Temperature <br>

  Done

  Not Done

• Always remember to check the dates of the coffee beans so that the oldest bags of beans are used when reloading hoppers on coffee machine

• Switch on Bug Zapper

  Done

  Not Done

  N/A

• Place gastronom butter tubs on wooden shelf in food preparation area and Oven area<br>

  Done

  Not Done

Blue/Red and Wand Cloths required in the following areas

• Ensure Red Cloths are only used for cleaning benchtops and any surfaces not being used to serve or sit food items on

• Ensure Blue cloths are only used for any utensils/cutting boards where food will come into contact with to prevent any cross contamination

• Next to cutting board adjacent to Sandwich Press

• Next to right hand coffee machine

• Next to area used to serve Iced drinks

• Next to cutting board adjacent to meat slicer in food preparation area

• Using knife sharpener, sharpen the large NON-serrated edge knives used for cutting the sandwiches

  Done

  Not Done

• Turn all sink plugs around to ensure they are up the correct way to prevent any solid waste going down the drain.

  Done

  Not Done

• Switch Juggler on by pressing manual switch in then test Juggler is working by putting small jug under each tap, test the milk by tasting a small cup to ensure their is not any evidence of cleaning solution

  Done

  Not Done

• Remove gastronom rectangle containers from freezer and place on bench near Vita mix and Juggler taps to store the cartons of milk on the bench top.

  Done

  Not Done

• If not already done, empty Dishwasher completely and wipe dry all contents of kitchen cutlery and containers and place in appropriate place, DO NOT leave any plastic containers on sink top, dry and place back in their location in fridge or freezer.<br>

  Done

  Not Done

Avo Smash Tray

• Ensure the Avo Smash Mix bowl is made up and ready for the store opening, ensure the Avo tray has all the cutlery below required to serve the Avo on the toast

  Done

  Not Done

  N/A

• Place paper towel on base of tray before placing items below on it

• Ice Cream Scoop for measuring Avo

• Fork for mashing Avo

• Butter Knife for applying Vegemite to bread

• Small tea spoon for serving Fetta

• Tub of Fetta

• Lemon Juice

• Check Hard Avocado Container and move ripe Avocados to Soft Avocado Container

  Done

  Not Done

• Soft Avacado Sistemer Tub must be filled with Water to preserve the Avos from getting to ripe and unusable

  Done

  Not Done

• Ensure spare bowl of Avacado is in back fridge ready for when the mashed in bowl runs out in front area

Tasks to be done when its time to open the Store

• At opening time for the day alarm on IPAD will sound, raise all the blinds

  Done

  Not Done

• When IPAD Alarms with the opening time DOUBLE Check the Till Operator has turned the OPEN/CLOSED sign around above Roller door

  Done

  Not Done

• Ensure chain and the orange reflector post have been removed from driveway

  Done

  Not Done

• Please do not leave chain laying over edge of curb

• Check the Use By Date register has been updated and a list of items going out of date are listed next to till

  Done

  Not Done

Receiving Goods into the Shop

• Did you take delivery of any goods coming into the shop today?

  Yes

  No

  N/A

• Which one of the following was it?

  Delivery Docket

  Tax Invoice

  Receipt

• Make sure the items were counted/ticked off/signed and stamped ENTERED before delivery person leaves

• Scan into Dropbox Folder under Delivery Dockets

• Make sure the items were counted/ticked off/signed and stamped ENTERED before delivery person leaves

• Scan in to Dropbox Folder under Tax Invoices, ensure the name and invoice number/dollar amount are clearly labelled on heading

• If required create action and send to Piva for Payment

• Make sure the items were counted/ticked off/signed and stamped ENTERED

• Scan in to Dropbox Folder under receipts, ensure the name and invoice number/dollar amount are clearly labelled on heading

• When repacking freezer with new supplies always ensure food items are rotated so that the older ones are used first

• Please check the Use by/Best Before Dates on the perishable items to ensure they have enough time on the date to ensure there is enough time to use the item

• Did you take the milk delivery today?

  Yes

  No

• Make sure the dates of the milk bladder use by date is recorded on the front of the fridge and on each crate, use whiteboard labels on front of fridge to identify dates on each of the crates

• Always refill the front fridge with 2 litre cartons first before restocking the back fridge

• Make sure the dates on the milk in the front fridges are older than the milk in the back fridges

• Always make sure Bladder Bags are packed in the fridge in a milk crate, they are not to be sitting in the bottom of the fridge loose

Ensure the Bae Marie is stocked up with sufficient amounts of the following

• Sandwich Ham

• Croissant Ham

• Caramelized onion- remove frozen pack from freezer if the amounts is below 200grams

• Tomatoes-make sure tomatoes have been rotated so the oldest are being used first- Check tomato container in fridge

Once the computer is turned on and opened, open the following programs using your log in details

• Logged into Deputy Rostering Software

• Logged into I Safety Auditor Checklists

• Start Team viewer Icon located on Desktop

• Logged into Polygon Central used for Member Loyalty

• Logged onto Ubereats Restaurant manager page

• Open Email Inbox

• Open Ordermentum

• Open Master Stocktake Sheet

• Open Use By Date Register

• Click Link for Access to register
  https://www.dropbox.com/s/i0t4qo69rvh2iao/Use%20By%20Dates%20Register%20Master.xlsx?dl=0

People making complaints or enquiries that were not customers IE - Police/Council or Sales Representatives

• This part of the checklist is to capture the details of people ranging from the Police/Council Rangers/Sales Representatives etc

• Was there anyone making enquiries or requesting the manager/owner that came to the shop today?

  Yes

  No

• Please make sure you take their name and phone number at an absolute minimum and also identify urgency or importance of their request based on who they are, Sales Representative/Police/Council Official etc

  Done

  Not Done

• Record their details and send an action to Piva explaining who they were and what they wanted

Maintenance Defects to any plant or equipment

• Priority Listing
  High- Needs fixing straight away- Affects the business being able to run properly
  Medium- Needs fixing but the business can survive without it for a day or two
  Low- Needs fixing but can wait up to a week to be fixed

• Were any Maintenance defects identified during your shift?

  Yes

  No

• Were you able to fix or repair the issue?

  Yes

  No

  N/A

• Using the Maintenance Sheet do we have a maintenance agreement with the company?

  Yes

  No

  N/A

• Call the company and ask for assistance

  Yes

  No

  N/A

• Please ensure it is also recorded in Issue register so we have a record of the issue for future reference

• Call the required company and ask to provide quotation to attend site and assess the repairs required

  Done

  Not Done

  N/A

• If the quotation is over $150 please contact your supervisor or Manager for approval

• Ensure the following items are completed while waiting for the repair person to come and fix the issue

• Please ensure its recorded in Deputy News Feed so other employees are aware of the issue

• Please ensure it is also recorded in Spotlight so we have a record of the issue for future reference

• Please ask the repair company to attend site and repair issue

• Please ensure its recorded in Deputy News Feed so other employees are aware of the issue

• Please ensure it is also recorded in Spotlight so we have a record of the issue for future reference

• If you are unable to call the repair company you must create an High Priorty Action for your supervisor or manager to call and get the repairs done

  Yes

  No

  N/A

• Please ensure its recorded in Deputy News Feed so other employees are aware of the issue

• Please ensure it is also recorded in Spotlight so we have a record of the issue for future reference

• If an Incident of any description was noted during your shift, you must record in I Auditor under incident reporting

End of Shift Survey-THESE TASKS ARE TO BE COMPLETED AT THE END OF YOUR SHIFT

• Ensure 2 Door Fridge stock take in Kitchen has updated with correct colors and numbers

  Done

  Not Done

• Did you work start early or work back today?

  Yes

  No

• Please post in the comments section of your time sheet explaining why you were early or late

• Are there any additions/modifications that need to be done to the Till improve our efficiency in the drive thru?

  Required

  Not required

• Please create an action and assign to Piva for modification

• Was there any feedback received from customers during the course of your shift?

  No

  Yes

• Briefly describe the feedback good or bad and create an action for Piva

• Are any changes required to be made to this checklist?

  Required

  Not required

• Please describe the modifications/additions that would benefit the effectiveness of this checklist and create an action for Piva

• When placing your headset back in office, always remove battery and place on charger ready for the next day

  Yes

  No

  N/A

Barista opening shop signature-

• I have read and understood, checked off each of all the above morning shift procedures by ticking each step, by signing this document I take responsibility for ensuring each step is completed

  Yes

  No

  N/A

• Select date

  Date

• Signed by the Opening Barista

  Sign

Tasks to be handed over to Closing Barista

• Is there any items above not completed that require actions created for the Barista you are handing over to?

  Action required

  Action not required

• Please complete an action for each task

• Has all tasks from the Opening Barista been communicated effectively so their is a clear understanding of what needs to be done?

  Yes

  No

• I have checked all the above items and had a effective handover from the Opening Barista, by counter signing this document I take responsibility for any tasks not completed and will ensure they are done before the end of my shift.

  Done

  Not Done

• Select date

  Date

• Signed by Closing Barista

  Sign