Operation Sparkle

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Store Approach

• Static signage clean and lit

  Yes

  No

  N/A

• All signage showing current branding?

  Yes

  No

  N/A

• All store light bulbs working?

  Yes

  No

  N/A

• A frames displaying correct message for time of day and current season?

  Yes

  No

  N/A

• Chairs and tables clean and neatly placed?

  Yes

  No

  N/A

• Store floor clean and clear from litter?

  Yes

  No

  N/A

Staff Presentation

• Shift manager in branded SOHO shirt and apron?

  Yes

  No

  N/A

• Team members in branded SOHO T-shirt and apron

  Yes

  No

  N/A

• Staff well groomed in appearance?

  Yes

  No

  N/A

• Staff in keeping with food safety standards in relation to personal hygiene and presentation?

  Yes

  No

  N/A

Merchandising

• Multi decks and counter displays merchandised according to principles in the brand toolkit?

  Yes

  No

  N/A

• Current planograms in use?

  Yes

  No

  N/A

• Back counter neatly presented and clear from clutter?

  Yes

  No

  N/A

• Every product displayed with current season pos

  Yes

  No

  N/A

• Pos holders clean and in good condition?

  Yes

  No

  N/A

• Current seasonal promotional collateral displayed clearly?

  Yes

  No

  N/A

• Full set of laminated chiller/cake box/back counter photographs present?

  Yes

  No

  N/A

• Chiller/cake box/back counter match photographs

  Yes

  No

  N/A

• Display counters clean and polished

  Yes

  No

  N/A

Food

• All products available for time of day?

  Yes

  No

  N/A

• All products displayed in correct packaging?

  Yes

  No

  N/A

• Handmade for you and I'm new labels used correctly & current versions?

  Yes

  No

  N/A

• All products date labelled as instructed on recipe specifications?

  Yes

  No

  N/A

• All products made to SOHO specifications?

  Yes

  No

  N/A

• Team member restocking and pulling forward stock throughout audit/shift

  Yes

  No

  N/A

• Chillers stocked appropriately looking plentiful & inviting?

  Yes

  No

  N/A

• Only SOHO approved recipe ingredients in use?

  Yes

  No

  N/A

Food Service

• Full set of current service specifications available and accessible for the team

  Yes

  No

  N/A

• All take away packaging available and to current brand standard?

  Yes

  No

  N/A

• All food served as per the service specifications for take away and eat in customers

  Yes

  No

  N/A

Coffee

• Signed twice daily log of coffee checks

  Yes

  No

  N/A

• Staff knowledgeable of how to adjust gram throw and pour time

  Yes

  No

  N/A

• All milks available. Whole, semi, skimmed, soya, almond and coconut.

  Yes

  No

  N/A

• Milk thermometer in use

  Yes

  No

  N/A

• Chocolate pump in use and dispensing 30ml per pump?

  Yes

  No

  N/A

• Chocolate sauce made to correct recipe specification?

  Yes

  No

  N/A

• Evidence of SOHO barista coffee training in use?

  Yes

  No

  N/A

Store Standards & Hygiene

• Opening checklist - evidence of daily use

  Yes

  No

  N/A

• Safe diary in use x3 per shift

  Yes

  No

  N/A

• Handover diary/means of effective communication available and in use

  Yes

  No

  N/A

• SFBB diary completed correctly daily/staff training sections match current team?

  Yes

  No

  N/A

• Closing check list present - evidence of daily use

  Yes

  No

  N/A

• Cleaning schedule and deep cleaning schedule present and evidence of use?

  Yes

  No

  N/A

• Customer service guide - present and accessible to all team members?

  Yes

  No

  N/A

• Uniform and personal standards pack - present and accessible to all team members

  Yes

  No

  N/A

• Disciplinary guide available for all managers

  Yes

  No

  N/A

• Completed induction pack & training file for each team member - audit 5

  Yes

  No

  N/A

• Health and safety poster available and complete

  Yes

  No

  N/A

• Insurance liability certificate displayed

  Yes

  No

  N/A

• Complete and most recent allergen information available

  Yes

  No

  N/A

• Staff knowledgeable regarding location of allergen book

  Yes

  No

  N/A

• Holiday forms and holiday diary in use

  Yes

  No

  N/A

• Evidence of completion of weekly go sheets WTD

  Yes

  No

  N/A

• Stock levels appropriate

  Yes

  No

  N/A

• Evidence of GP training - Question AM & Senior Supervisor

  Yes

  No

  N/A

Hygiene

• Check furniture for presence of chewing gum

  Yes

  No

  N/A

• Check furniture condition has been documented where appropriate

  Yes

  No

  N/A

• Remove bin bags and check cleanliness of inside

  Yes

  No

  N/A

• Ensure shelves in display chiller are clean and grooves are crumb free

  Yes

  No

  N/A

• All POS holders/strips are clean and undamaged

  Yes

  No

  N/A

• Chiller tops clean and dust free

  Yes

  No

  N/A

• Crisps/popcorn crates clean and dust free<br>

  Yes

  No

  N/A

• Push back snack stand & large base tables ensure floor under is clean

  Yes

  No

  N/A

• All floor edges/skirting is clean and dirt free

  Yes

  No

  N/A

• Stainless steel playing clean and grease free

  Yes

  No

  N/A

• Counter top - clean and crumb free

  Yes

  No

  N/A

• Kick plate - clean no scuff marks

  Yes

  No

  N/A

• All light fittings clean and bulbs working

  Yes

  No

  N/A

• All POS and signage clean and dust free

  Yes

  No

  N/A

• Cake box glass clean, base crumb free

  Yes

  No

  N/A

• Open 2x storage cupboard FOH. Check cleanliness/organisation/stock rotation

  Yes

  No

  N/A

• Open x2 FOH chillers +1 Freezer check cleanliness/organisation and dates

  Yes

  No

  N/A

• Check under coffee machine - surface clean and free of debris

  Yes

  No

  N/A

• Take x2 milk heating jugs check cleanliness

  Yes

  No

  N/A

• Move microwave - surface under clean

  Yes

  No

  N/A

• Display shelves &a display stock clean/dust & grease free

  Yes

  No

  N/A

• Potato oven - clean & sparkling free from lime scale

  Yes

  No

  N/A

• Menu Boards - free of grease and dust

  Yes

  No

  N/A

• Move x 2 BOH chillers - floor under clean

  Yes

  No

  N/A

• Date check x3 dry store lines

  Yes

  No

  N/A

• Storage racking - floor under clean/no evidence of pests/build up

  Yes

  No

  N/A

• No food/packaging stored on floor

  Yes

  No

  N/A

• Dry stock - appropriate level for time of year

  Yes

  No

  N/A

• Toilets - clean and smelling fresh. Soap & hand drying facilities present.

  Yes

  No

  N/A

• Toilet - Floors clean - edges and corners free from build up

  Yes

  No

  N/A

• All unit soap dispensers in place and fully functional

  Yes

  No

  N/A

• Equipment check sheet completed and faxed

  Yes

  No

  N/A

• All coffee cleaning equipment present

  Yes

  No

  N/A