Restaurant Brand Standards Audit vs 1.2

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Marketing Standards

• GC Entrance- A board & POS in correct place, clean and showing relevant promotion for time of day?

  Yes

  No

  N/A

• Restaurant Entrance- A board & POS in correct place, clean and showing relevant promotion for time of day?

  Yes

  No

  N/A

• Afternoon Tea display eye catching displaying fresh cakes?

  Yes

  No

  N/A

• Chalkboards and Tags neatly written, legible in chalk pen with no spelling mistakes?

  Yes

  No

  N/A

• Labels, Tags and Packaging labelled correctly, discreet use of day dots?

  Yes

  No

  N/A

• Team Knowledge- MOD & FOH team member able to say what the current seasonal promotion is, current copy of restaurant heads up, knowledge of Afternoon Tea sales?

  Yes

  No

  N/A

• Additional Comments (non- Scoring)

  non scoring

Service Standards

• Queue control- cross trained team, meet & greet all customers, effective POS, & plenty of team interaction to manage queues effectively?

  Yes

  No

  N/A

• Dining Area- no food debris left on floor, trays carried correctly, interaction of guests?

  Yes

  No

  N/A

• Dining Area -Tables being cleared quickly?

  Yes

  No

  N/A

• Coffee Service - team Up selling to a large cup? Review last weeks target + 30%?

  Yes

  No

  N/A

• Coffee- Brew log being completed?

  Yes

  No

  N/A

• Cutlery sparkling clean & as per brand standards, well stocked and available for customers?

  Yes

  No

  N/A

• Tea pots & cups available with no sign of staining?

  Yes

  No

  N/A

• Condiments clean, neatly position on table & fully stocked?

  Yes

  No

  N/A

• Baby Station- fully stocked, working microwave & kids play material available?

  Yes

  No

  N/A

• High chairs clean, in good repair & weekly checklist completed?

  Yes

  No

  N/A

• Afternoon Tea section laid up, WOW factor & good quality cakes?

  Yes

  No

  N/A

• Tills clean & dust free with good range of impulse buys?

  Yes

  No

  N/A

• Payment- queue managed, greeting customer & thanking them, friendly, smiling and engaging?

  Yes

  No

  N/A

• Children's section well merchandised & fully stocked?

  Yes

  No

  N/A

• Servery -All light bulbs working?

  Yes

  No

  N/A

• Counter Service- greet every customer in a friendly manner?

  Yes

  No

  N/A

• Clean plates available and in use?

  Yes

  No

  N/A

• Additional Comments (non- Scoring)

  non scoring

FOOD & DRINK review

• CAKES display and offer

  Yes

  No

  N/A

• HOT FOOD section & offer

  Yes

  No

  N/A

• SALAD BAR counter & offer

  Yes

  No

  N/A

• BREAKFAST offer hot and healthy food options

  Yes

  No

  N/A

• SANDWICH section & offer

  Yes

  No

  N/A

• SOUP station, toppings and fresh bread

  Yes

  No

  N/A

• ICE CREAM counter & offer

  Yes

  No

  N/A

• CHILDREN'S HOT FOOD offer

  Yes

  No

  N/A

• SUMMER DRINKS range

  Yes

  No

  N/A

• COFFEE STATION

  Yes

  No

  N/A

• COLD DRINKS CHILLER

  Yes

  No

  N/A

• POST mix offer

  Yes

  No

  N/A

• TILLS & TILL POINT MERCHANDISING

  Yes

  No

  N/A

• Food Sampling (non- Scoring)

  non scoring

• Additional Comments (non- Scoring)

  non scoring

Cleanliness

• Front Entrance to restaurant clean and tidy, trays available?

  Yes

  No

  N/A

• Front Entrance & Servery floor clean and free from rubbish?

  Yes

  No

  N/A

• Dining areas- floors, ceilings and walls all in good condition?

  Yes

  No

  N/A

• Dining areas- Condition of Internal Furniture in good state of repair and no stains to upholstery?

  Yes

  No

  N/A

• Toilets- clean, working, fresh & well stocked with hand soap available

  Yes

  No

  N/A

• Child Facilities & Play area clean and tidy, safe to use?

  Yes

  No

  N/A

• Outside Seating Area tidy and free from litter and weeds?

  Yes

  No

  N/A

• External Furniture in good condition and correct position whatever the weather?

  Yes

  No

  N/A

• Healthy well maintained plants- internal & external

  Yes

  No

  N/A

• Team areas- good communication, clean staff room and adequate facilities

  Yes

  No

  N/A

• Team Toilets - immaculate & well stocked?

  Yes

  No

  N/A

• Wash Basins have anti bacterial soap and hand drying facilities?

  Yes

  No

  N/A

• Bins & Bin Areas- correct recycling in use, sanitised bins, no stockpiling of rubbish?

  Yes

  No

  N/A

• Shelves & storage areas are clean and tidy with regular cleaning taking place?

  Yes

  No

  N/A

• Microwaves & Panini machines in working order and clean condition? Only commercial microwaves allowed.

  Yes

  No

  N/A

• Coffee Machines are working and kept in a clean condition with the customer facing front sparkling clean?

  Yes

  No

  N/A

• Check all FRIDGES are clean and seals are in good repair?

  Yes

  No

  N/A

• Blenders & cold drink station clean and tidy, ready for operation?

  Yes

  No

  N/A

• Additional Comments (non- scoring)

  non scoring

Brand

• Review of Today's Pre-Shift Brief

  Yes

  No

  N/A

• Latest Restaurant Heads Up on Display for Team to review

  Yes

  No

  N/A

• Staff Uniform - clean, tidy, well groomed & ironed. Apron & hairnet, correct shoes?

  Yes

  No

  N/A

• Chef & Bakers uniform- clean, tidy, well groomed, apron, hat and correct shoes?

  Yes

  No

  N/A

• Setting the Scene- all tables set up as or brand requirements for correct time of day?

  Yes

  No

  N/A

• Manager appearance & presence as per brand standards?

  Yes

  No

  N/A

• Right Atmosphere, Music & Lighting?

  Yes

  No

  N/A

• The Shift- everyone in the right place at the right time going that extra mile to help our guests?

  Yes

  No

  N/A

• Additional Comments (non-scoring)

  non scoring

Visit OVERALL

• FURTHER KEY ACTIONS REQUIRED

  non scoring

• Brief commentary on today's visit?

  non scoring