Batman jungle man ant man

• Document No.

• Conducted on

  Date

• Store Name

• Prepared by

• Managers Working

• Location
  Address

Communication

• Shift Start Meeting took place

  Yes

  No

  N/A

• What were the top 3 things covered?

• How many items was rep able to recall?

  0

  1

  2

  3

  N/A

• Does Manager have coaching plan to follow Up?

  Yes

  No

  N/A

Coaching

• Pick 2 Bottom Performers

• Name 1:

• What Are the employees top opportunities?

  New

  Home Services

  Tabs

  Mobile Broadband

  ARD

• Are we coaching to opportunities?

  Yes

  No

  N/A

• Are we coaching rep daily? 5 per week?

  Yes

  No

  N/A

• Is coaching consistent and does it make sense?

  Yes

  No

  N/A

• Is there evidence that rep is making an effort?

  Yes

  No

  N/A

• Name 2:

• What Are the employees top opportunities?

  New

  Home Services

  Tabs

  Mobile Broadband

  ARD

• Are we coaching to opportunities?

  Yes

  No

  N/A

• Are we coaching rep daily? 5 per week?

  Yes

  No

  N/A

• Is coaching consistent and does it make sense?

  Yes

  No

  N/A

• Is there evidence that rep is making an effort?

  Yes

  No

  N/A

Employee Development

• Does Manager have evidence of coaching future leadership?

  Yes

  No

  N/A

• Does Manager have weekly 1 on 1 with ASM?

  Yes

  No

  N/A

Sales Process

• Interaction 1

• Rep Name:

• What was the type of transaction?

  Technical

  Billing

  Phone Sale

  Other

• Connect

• Was rep smiling

  Yes

  No

  N/A

• Were they greeted professionally?

  Yes

  No

  N/A

• Was there a transition to discovery?

  Yes

  No

  N/A

• Discovery

• How phone is used?

  Yes

  No

  N/A

• Typical Day?

  Yes

  No

  N/A

• Devices accessing Internet?

  Yes

  No

  N/A

• What is home Internet?

  Yes

  No

  N/A

• Advocate

• Phone Bundle/Immediate Need?

  Yes

  No

  N/A

• Accessory Wall

  Yes

  No

  N/A

• Connected Devices

  Yes

  No

  N/A

• Home Services

  Yes

  No

  N/A

• Interaction 2

• Rep Name:

• What was the type of transaction?

  Technical

  Billing

  Phone Sale

  Other

• Connect

• Was rep smiling

  Yes

  No

  N/A

• Were they greeted professionally?

  Yes

  No

  N/A

• Was there a transition to discovery?

  Yes

  No

  N/A

• Discovery

• How phone is used?

  Yes

  No

  N/A

• Typical Day?

  Yes

  No

  N/A

• Devices accessing Internet?

  Yes

  No

  N/A

• What is home Internet?

  Yes

  No

  N/A

• Advocate

• Phone Bundle/Immediate Need?

  Yes

  No

  N/A

• Accessory Wall

  Yes

  No

  N/A

• Connected Devices

  Yes

  No

  N/A

• Home Services

  Yes

  No

  N/A

• Interaction 3

• Rep Name:

• What was the type of transaction?

  Technical

  Billing

  Phone Sale

  Other

• Connect

• Was rep smiling

  Yes

  No

  N/A

• Were they greeted professionally?

  Yes

  No

  N/A

• Was there a transition to discovery?

  Yes

  No

  N/A

• Discovery

• How phone is used?

  Yes

  No

  N/A

• Typical Day?

  Yes

  No

  N/A

• Devices accessing Internet?

  Yes

  No

  N/A

• What is home Internet?

  Yes

  No

  N/A

• Advocate

• Phone Bundle/Immediate Need?

  Yes

  No

  N/A

• Accessory Wall

  Yes

  No

  N/A

• Connected Devices

  Yes

  No

  N/A

• Home Services

  Yes

  No

  N/A

• Is there a follow up process to funnel missed opportunities?

  Yes

  No

  N/A

• Are all managers aware of pipeline and calls to make?

  Yes

  No

  N/A

• Signature of review:

  Sign