Be ready for check Ins / check outs - Charming Bedrooms

Is it clear at breakfast who has paid for breakfast?

Is booking notes being used for bed types, pets (are the charges added), arrival times etc. (Use the Activity report in HLS) - ensure all rooms are correctly set with dog packages, extras & room setup

Have any early check-ins and late check outs been noted and paid for?

Check bookings for virtual cards or agent payment so you know which guests must provide their own cards on check in to charge to room. (Use the Activity report in HLS) - Are they being clearly mark on registration cards

Check which arrivals don't have the guest actual email address (an agent masked email is no good to us).<br>Ask each guest to join our database for news and offers (email opt in should be ticked on their HLS profile).

Departing guests – are all bills settled before departure, are F&B tabs paid? Nobody should leave without payment being made!

All arrivals should already be paid in full, charge any bookings that are still to be paid prior to arrival

Check guests in as they arrive, if they cancel late process them as a late cancellation and charge, if they are a no show by the time you close for the night process them as a no show and charge.

Are registration cards being printed?

All check-ins completed on the computer and registration cards printed and ready?

Highlight “Nationality, Signature and Car Registration” to make it easy for our Guest to completed?

All room keys READY for the Guest behind the bar?

Registration cards ready to pop on a clipboard to hand to our Guests to complete on arrival?

Does the housekeeper know what is included in the doggy package?

3 sizes of dog beds available?

Dog bowls available?

Dog towels available?

Odour matts available with spare covers?

Dog welcome backs available?

Dog food available?

Free dog treats available?

Dog treats available to purchase?

Do all the bar team members know how to check-in a Guest?

Confirm any pre-sold items, dog packages etc with the Guest at check in?

If on room only - is breakfast suggested (add to HLS)

Is a table booking for dinner & breakfast being offered & opening hours explained

Is the Guest being shown their bedroom & explained the key features of our rooms

Is the night entrance and what to do in an emergency being explained?

If a guest has not booked direct we should be giving them a 15% off postcard?

Does the Hotel have 3 keys for every bedroom? (Where are they stored?)

Are there charming bedrooms stands in the pub with leaflets?

Google list - Search places to stay in ie Winchester? where is the pub ranking? Is the wording correct? screen shot incorrect images and wording and assign to Ollie.

TripAdvisor - google TripAdvisor, type in the pub name and screen shot incorrect images and wording and assign to Ollie.

Is the pubs website correct? (Seasonally appropriate) - Screen shot incorrect images / wording and assign to Ollie