Bec C

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

Westfield Kotara Quality Assurance Checklist

• Guards activities at time of inspection

Quality Assurance

• Guard inspected

Appearance and dress

• Jacket

  Compliant

  Non Compliant

  Not Applicable

• Shirt

  Compliant

  Non Compliant

  Not Applicable

• Tie

  Compliant

  Non Compliant

  Not Applicable

• Shoes/Boots

  Compliant

  Non Compliant

  Not Applicable

• Dark socks

  Compliant

  Non Compliant

  Not Applicable

• Belt (correct colour)

  Compliant

  Non Compliant

  Not Applicable

• Identification / Licence displayed correctly

  Compliant

  Non Compliant

  Not Applicable

• Equipment worn correctly

  Compliant

  Non Compliant

  Not Applicable

• Neatly shaven (Males)

  Compliant

  Non Compliant

  Not Applicable

• Hair neat and tidy

  Compliant

  Non Compliant

  Not Applicable

• Minimal jewellery

  Compliant

  Non Compliant

  Not Applicable

Equipment

• Keys

  Compliant

  Non Compliant

  Not Applicable

• Radios (signed and maintained)

  Compliant

  Non Compliant

  Not Applicable

• Notebook and pen

  Compliant

  Non Compliant

  Not Applicable

Business Managers KPI Checklist

• Date and Time of check

  Date

• Guards name

• Uniform checked (note issues)

  Yes

  No

• Notebook checked (Note issues)

  Yes

  No

• Ipod carried

  Yes

  No

• Code card

  Yes

  No

• Hot alerts card

  Yes

  No

• Use of force card

  Yes

  No

• Bookmarks

  Yes

  No

• Youth cards

  Yes

  No

• Are you currently up to date on all your reporting?

  Yes

  No

  N/A

Policy knowledge

• MISSING PERSON POLICY
  
  - Code grey
  - Use the PA system with parents / guardian consent
  - If lost call police after 10 minutes
  - If found call Police after 15 minutes
  - Where to search (Last known location, favourite stores and restrooms)

• MISSING PERSON POLICY

  Competent

  Training Required

• When was the last time you were involved in a Code Grey? Is there something you would have done differently?

  Yes

  No

  N/A

• BREAST FEEDING AND RELIGIOUS ACTIVITY POLICY
  
  - Customers can breast feed or pray where ever they feel comfortable except in cases OH&S concern, in these particular cases you advise the customer it's not safe for them to be there and do not mention about the activity.
  - If a complaint is received to is to be passed to Centre Management. DO NOT DIRECT TO STOP
  - Breast feeding verbiage known
  VERBIAGE: Westfield supports the right for a mother to breast feed where she feels comfortable.

• BREAST FEEDING AND RELIGIOUS ACTIVITY POLICY

  Competent

  Training Required

• Q: You are patrolling level 1 dock areas where you notice a woman breast feeding sitting on the ground at dock 2. There are trucks attempting to reverse in to the loading dock and she is in the way. Is this ok? A: It is fine to breast feed in the centre as long as there is no OH&S risk; In this instance due to trucks trying to reverse in the guard should direct the lady back into the mall to a parents room or mall furniture wherever she feels most comfortable and explain the risk to her and her child by being in the loading dock areas.

• USE OF FORCE POLICY
  
  - Always use minimal force required
  - Release if violent and no danger to others

• USE OF FORCE POLICY

  Competent

  Training Required

• When was the last time you needed to use this? Did you feel comfortable in judging the right use of force to use in that situation? Is there something you would have done differently?

  Yes

  No

  N/A

• POWERS OF ARREST POLICY
  
  - LEPRA: LAW ENFORCEMENT (POWERS AND RESPONSIBILITIES) ACT 2002 Section 100
  - Arrest permitted if offence was witnessed and POI doesn't leave line of sight and if it is safe to do so.
  - What are the alternatives of arrest? Details, CCTV

• POWERS OF ARREST POLICY

  Competent

  Training Required

Procedure Knowledge

• <br>

  Compliant

  Non Compliant

  Not Applicable

• Do you know where the SOP's are kept and have you read them?

  Yes

  No

  N/A

• Are you trained in how to reset an escalator? Show me how to do this and what steps you would take to ensure the safety of our guests.

  Competent

  Training Required

• Have you been trained in the correct the correct procedures in how to move, allocate and store the site Trellis Gates?

  Yes

  No

  N/A

• Show me where these are stored and take me through this procedure

  Competent

  Training Required

• ACCESS - AFTER-HOURS - CONTRACTORS
  All contractors working within the centre are to ‘Sign In’ using the No Wait Blue Glue Key Watch system which is located next to the security office.
  Contractors working for WSCM shall receive the full contractor’s induction at Westfield Hornsby if they do not hold a current induction card. Contractors working for retailers are not required to undertake a contractor’s induction. All contractors will be issued with a Westfield contractor wristband from the No Wait system. This is to be worn and displayed on their wrist for easy identification on the day of work.
  Master keys or swipe passes will be issued from the No Wait Blue Glue Key Watch system.
  No Contractor shall be allowed to work in a secure area of the Centre without a security guard unless permission has been granted from the Risk &Security, Marketing or Centre Manager. Contractors attempting to gain access into these areas after hours are to be refused entry unless prior arrangements have been made.
  ACCESS - AFTER-HOURS - TENANT/RETAILERS
  If a tenant/retailer requests after-hours access to the Centre, the nominated manager should be contacted by a Security Officer to verify access.
  If there is no person in the tenancy to verify access, you will need to contact the Site Security Manager, or if unavailable, Centre Management. If authority cannot be gained access is to be denied.

• What are the procedures around after hours access to the centre?

  Competent

  Training Required

Business Manager Audit January 2016 - Questions. Shoplifting External Patrols No Chase Policy

External Patrols External Patrols - Suspicious Person/Vehicles While on general patrol, security officers should be alert for any suspicious activities. These include persons driving under or wandering in the parking lot without apparent purpose or in unusual areas. Vehicles parked with occupants for extended periods of times, individuals tampering with vehicle wheels, door locks windows, bonnets and boots. Security officers should record pertinent descriptive information (individual or vehicle, including license plate number). Security officers should immediately summon the police if suspected or verified criminal activity is occurring (including vandalism, theft from vehicle or theft of vehicle). Security officers are not expected to investigate to the point of placing themselves in danger at anytime. External Patrol - Centre Property While on external patrols, security officers should be alert for and report via the Centre Management Register or similar communications: * Malfunction of or inoperative parking lot lights. * Traffic flow problems, or damage signs * Flooded area * Defects in the parking lot or sidewalk surfaces * Rubbish accumulation or unauthorised dumping * Damage to or defacing of exterior Centre surfaces * Damage to landscape * Fire exit doors to be secured if open * Faulty fire exit signs If any of the above conditions represents a safety hazard, security offer should promptly notify Centre Management and, if warranted, place barricades and/or warning signs around hazards.

• External Patrols<br><br>External Patrols - Suspicious Person/Vehicles<br><br>While on general patrol, security officers should be alert for any suspicious activities. These include persons driving under or wandering in the parking lot without apparent purpose or in unusual areas. Vehicles parked with occupants for extended periods of times, individuals tampering with vehicle wheels, door locks windows, bonnets and boots. <br><br>Security officers should record pertinent descriptive information (individual or vehicle, including license plate number). Security officers should immediately summon the police if suspected or verified criminal activity is occurring (including vandalism, theft from vehicle or theft of vehicle). <br><br>Security officers are not expected to investigate to the point of placing themselves in danger at anytime. <br><br>External Patrol - Centre Property <br><br>While on external patrols, security officers should be alert for and report via the Centre Management Register or similar communications:<br><br>* Malfunction of or inoperative parking lot lights. <br>* Traffic flow problems, or damage signs<br>* Flooded area<br>* Defects in the parking lot or sidewalk surfaces<br>* Rubbish accumulation or unauthorised dumping <br>* Damage to or defacing of exterior Centre surfaces<br>* Damage to landscape <br>* Fire exit doors to be secured if open<br>* Faulty fire exit signs<br><br>If any of the above conditions represents a safety hazard, security offer should promptly notify Centre Management and, if warranted, place barricades and/or warning signs around hazards.

  Compliant

  Non Compliant

  Not Applicable

• No Chase Policy <br><br>It is the responsibility of each Security Officer to ensure that persons wanted for, or suspected of having committed, or being involved in any incident, are not chased either in or around the Centre, *unless the life or safety of any person is imminently at risk*. <br><br>No person should be followed from the Centre property line under normal circumstances..<br><br>For the purpose of this policy a chase shall be considered running after a person, or following in a vehicle, in a manner that raises concern from onlookers. <br><br>Unless the like or safety of any person is imminently at risk, no security officer is permitted to pursue or follow persons either on foot or in a vehicle off the Westfield property.<br><br>

  Compliant

  Non Compliant

  Not Applicable

• Shoplifting <br><br>It is the responsibility of each security officer to generally provide assistance to non major retailers who have arrested, or are in the act of arresting any person for stealing from their store. <br>Assistance generally will only be afforded to majors involving violent offenders or those who may be required to be issued with exclusion notices. <br><br>THE ARRESTING PERSON IS THE RETAILER WHO WITNESSED THE OFFENCE, NOT THE SECURITY OFFICER..<br>The security officer has no legal powers to physically detain the offender. <br><br>Encourage the retailer to obtain the name and contact details of the offender in the event the offender leaves prior to the police arrival. The security officer can only assist by remaining in the store to ensure that there is no breach of the peace. <br>It is the responsibility of the retailer to hold the offender on their premises whilst waiting for police attendance. If at anytime the offender wishes to leave the store prior to the police arrival, the security officer shall verbally attempt to persuade the offender to stay and wait the arrival of the police. Under no circumstances are security officers to physically prevent the offender from leaving. <br><br>*At no time shall the offender be left solely in the care of the security officer* it shall be the responsibility of the retailer to gather the evidence to produce to the police. If at anytime a further offence is committed by the offender in the presence of and witnessed by the security officer, the security officer may take additional action against the offender. <br><br>If the security officer has cause to take additional action against the offender, the original arresting retailer must still remain and wait the arrival of the police..<br><br>

  Compliant

  Non Compliant

  Not Applicable

COMMENTS AND FEEDBACK

• Are there any areas that you feel you require more training on within the security department?

  Yes

  No

  N/A

• Did you have any further questions or concerns?

  Yes

  No

  N/A

• Guard to sign

  Sign

• Testing manager to sign

  Sign