Title Page
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Audit Title
BM Checklist
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Client / Site
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Conducted on
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Prepared by
Quality Assurance Check
Westfield Kotara Quality Assurance Checklist
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Guards activities at time of inspection
Quality Assurance
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Guard inspected
Appearance and dress
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Jacket
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Shirt
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Tie
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Shoes/Boots
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Dark socks
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Belt (correct colour)
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Identification / Licence displayed correctly
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Equipment worn correctly
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Neatly shaven (Males)
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Hair neat and tidy
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Minimal jewellery
Equipment
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Keys
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Radios (signed and maintained)
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Notebook and pen
Business Managers KPI Checklist
Business Managers KPI Checklist
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Date and Time of check
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Guards name
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Uniform checked (note issues)
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Notebook checked (Note issues)
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MP5 carried
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Code card
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Hot alerts card
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Use of force card
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Bookmarks
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Youth cards
Policy knowledge
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GENERIC RESPONSE - RED FOLDER
- Bomb search zone understood
- Generic response known
- Location of Critical Infrastructure, Gas and Water shut offs
- Location and knowledge of the Red Folder
- TTRP known and understood, What happens in High Alert -
GENERIC RESPONSE - RED FOLDER
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LOCKED IN VEHICLE POLICY
- Policy demonstrated (VIVIDLY)
- Knowledge and location of 'Break Glass Kit' known
- This policy only applies to any person locking in a vehicle and is not to be used for unlocking a vehicle. -
LOCKED IN VEHICLE POLICY
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POLITICAL CANDIDATE VISIT POLICY
- Policy known and understood
- Role of security in candidate visit is VIVIDLY demonstrated in Westfield policy.
- Guard knows where this information is (Customer Service policy) -
POLITICAL CANDIDATE VISIT POLICY
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MEDIA HANDLING POLICY
- DO NOT RESPOND NO COMMENT
- Advise the representative that you will take their details and have the centre manager call them back.
- Never physically remove or be rude to media. -
MEDIA HANDLING POLICY
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SKITS POLICY
- Knowledge of policy.
- Westfield do not permit skits to be carried out unless permission has been given Westfield corporate affairs.
- Demonstrated in accordance with Westfield.
- All attempts should be made to contact DM prior to the skit commencing. -
SKITS POLICY
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TRANSGENDER POLICY
- Knowledge of Transgender Policy demonstrated.
- Complaints directed to CMO
- Guard understands definition of Transgender -
TRANSGENDER POLICY
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E-CIGARETTE AND NO SMOKING POLICY
- Knowledge of policy demonstrated, guard knows what an E-cigarette is
- No smoking of either electronic or normal cigarettes
- Ban exists so centre policies are consistent -
E-CIGARETTE AND NO SMOKING POLICY
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OFFENSIVE/OBSCENE WORDS OR IMAGES POLICY
- Knowledge of policy demonstrated
- DM to make decision on best course of action -
OFFENSIVE/OBSCENE WORDS OR IMAGES POLICY
COMMENTS AND FEEDBACK
Questions for Audit month of December Westfield.
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RANDOM ESCORTS<br><br>What is a random escort ?<br><br>On a random basis, security officers may escort concierges to the desk or car park staff to the machines or banks. They should vary the route always staying in a safe area covered by CCTV and passing the fewest blind spots and exits. <br><br>Random Escorting to Workstations: Should consist of at least 4-5 escorts per month.For Example:<br><br>- 4-5 Days in a row<br>- 1 day per week,weekends only <br>- Tuesday and Saturdays one week and Wednesday and Thursday the week after etc.<br><br>The best process is a combination of the above assuring that there is no distinguishing routine. <br><br>The Risk and Security Manager should keep a register of escorts for National Security Audit purposes..
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ONSITE TERMINOLOGY <br><br>Please explain the meaning to the abbreviations below in regards to onsite terminology :<br><br>> MVD (Motor Vehicle Damage)<br>> B&E (Break and Enter)<br>> BES (Break,Enter and Steal)<br>> SFR (Steal from a Retailer)<br>> SNR (Steal from a Person)<br>> CCF (Credit Card Fraud)<br>> ASS (Assault)<br>>UTB (unruly Threatening Behaviour)<br>> POI (Person of Interest)<br>>BOLO (Be on the Look Out)<br>>Code 9 (Security Officer on Break)<br>>SUS (Suspicious Behaviour)
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Code of Conduct - General - please run through the code of conduct for Access Group Solution Security Officers at Westfield :<br><br>*Ensure they arrive at work at least 15 minutes before their rostered shift start time to be ready to 'Hit the Floor'<br>*Arrive at work with a professional and clean appearance <br>*Ensure all uniform is cleaned and pressed <br>*Ensure all personal hygiene is maintained <br>*Ensure they act in a professional manner at all times when on the floor<br>*Be helpful and courteous to all customers internal and external <br>*Show Security Licence at all times when on duty unless covert operations<br>*Ensure they do not put themselves or fellow security officers in any unnecessary danger<br>*Ensure they adhere to Westfield Policies and Procedures at all times <br>*Ensure that all incidents are entered into the Incident Register before their shift ends <br>*Will advise if they cannot attend work at least 4HOURS before their shift is to commence <br><br>CHAIN OF COMMAND<br><br>The escalation of any matter or issue that concerns you needs to be raised with your immediate supervisor\manager or HR manager. <br>Under no circumstances will Senior Management be called after hours or at any other time,unless the matter is considered threatening or dangerous. <br>
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Guard to sign
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Testing manager to sign