Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Select date
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If business was such that the bell staff could not accompany the guest to the room, luggage was delivered within 15 minutes of completing the check in?
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Host being audited?
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Bell staff was in proper uniform with visible name tags?
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Bell stand was easily identifiable and kept organized?
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The guest was welcomed with a sincere greeting and a smile?
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Bell staff obtained and used the guests name to personalize their service?
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Bell staff provided information on location and hours of food and beverage outlets and other resort facilities and services?
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Designated emergency fire exits were identified by bell staff to ensure guest safety?
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Was the luggage rack utilized for the luggage?
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Bell staff opened draperies and pointed out temperature controls?
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Bell staff reviewed all revenue generating amenities of the guest room (mini-bar, internet access, in room movies)?
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Bell staff directed the guest to the vending area?
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In parting, the bellman instructed the guest to call if further assistance is needed?
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We need to recover the guest! Go into recovery mode and see what we can do to ensure complete satisfaction!
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Still some work to be done.
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What could the host have done to make it Brilliant?
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Excellent!
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Please explain why?
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Host's signature:
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Supervisor's signature:
