If business was such that the bell staff could not accompany the guest to the room, luggage was delivered within 15 minutes of completing the check in?
Host being audited?
Bell staff was in proper uniform with visible name tags?
Bell stand was easily identifiable and kept organized?
The guest was welcomed with a sincere greeting and a smile?
Bell staff obtained and used the guests name to personalize their service?
Bell staff provided information on location and hours of food and beverage outlets and other resort facilities and services?
Designated emergency fire exits were identified by bell staff to ensure guest safety?
Was the luggage rack utilized for the luggage?
Bell staff opened draperies and pointed out temperature controls?
Bell staff reviewed all revenue generating amenities of the guest room (mini-bar, internet access, in room movies)?
Bell staff directed the guest to the vending area?
In parting, the bellman instructed the guest to call if further assistance is needed?
We need to recover the guest! Go into recovery mode and see what we can do to ensure complete satisfaction!
Still some work to be done.
What could the host have done to make it Brilliant?
Please explain why?