Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Select date
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Name :
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Position :
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Customer Name :
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Thank the Customer for taking the time to participate in the Assisted Shop, advise them that their details will not be used for anything and will not be published.
Privacy policy can be found on Woolworths website.
The Customer :
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Is customer shopping alone ?
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Does customer have children ? Ages ? Live at home ?
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What are 2 of the customers hobbies ?
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What suburb does customer live in ?
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Has the customer shopped at Big W previously ? If so which stores ?
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What other retailers does customer shop at ?
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Does the customer receive a Big W catalogue ?
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How often do you go shopping ?
The Product
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What product is the customer after ? Assist the customer in finding the department
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Is the department easy for the customer to find ? Do they use the signage ?
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Is the product in stock ?
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Is the product priced ( at the correct price ) ?
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How did the customer know we sold the product ?
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What don't Big W sell that you would like to buy ?
The Experience
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What do they like about Big W ?
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What don't they like about Big W ?
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What do they like about our competitors ?
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What don't they like about our competitor ?
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What is something that we do well ?
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What can we improve on ?
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Was it easy to park ? Trolley available ?
Other questions
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Questions
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Comments
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Thank the customer for their time and provide them with the store managers name and store phone number so that they can pass any further feedback on to the store