Big W Assisted Shop

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Select date

  Date

• Name :

  Details Recorded

• Position :

  Details Recorded

• Customer Name :

  Details Recorded

• Thank the Customer for taking the time to participate in the Assisted Shop, advise them that their details will not be used for anything and will not be published.
  Privacy policy can be found on Woolworths website.

The Customer :

• Is customer shopping alone ?

  Yes

  No

  N/A

• Does customer have children ? Ages ? Live at home ?

  Yes

  No

  N/A

• What are 2 of the customers hobbies ?

  Yes

  No

  N/A

• What suburb does customer live in ?

  Yes

  No

  N/A

• Has the customer shopped at Big W previously ? If so which stores ?

  Yes

  No

  N/A

• What other retailers does customer shop at ?

  Yes

  No

  N/A

• Does the customer receive a Big W catalogue ?

  Yes

  No

  N/A

• How often do you go shopping ?

  Yes

  No

  N/A

The Product

• What product is the customer after ? Assist the customer in finding the department

  Yes

  No

  N/A

• Is the department easy for the customer to find ? Do they use the signage ?

  Yes

  No

  N/A

• Is the product in stock ?

  Yes

  No

  N/A

• Is the product priced ( at the correct price ) ?

  Yes

  No

  N/A

• How did the customer know we sold the product ?

  Yes

  No

  N/A

• What don't Big W sell that you would like to buy ?

  Yes

  No

  N/A

The Experience

• What do they like about Big W ?

  Yes

  No

  N/A

• What don't they like about Big W ?

  Yes

  No

  N/A

• What do they like about our competitors ?

  Yes

  No

  N/A

• What don't they like about our competitor ?

  Yes

  No

  N/A

• What is something that we do well ?

  Yes

  No

  N/A

• What can we improve on ?

  Yes

  No

  N/A

• Was it easy to park ? Trolley available ?

  Yes

  No

  N/A

Other questions

• Questions

  Yes

  No

  N/A

• Comments

  Yes

  No

  N/A

• Thank the customer for their time and provide them with the store managers name and store phone number so that they can pass any further feedback on to the store