Big W | Trolley Collection & Cleaning Gap Check

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

XL Retail Services | Big W | Trolley Collection & Store Cleaning | Gap Check

• Store Name and Number

• Completed by

• Date and Time

  Date

• Name of Contractor / Supervisor in attendance

TROLLEY COLLECTION - Gap Check Questions

• Trolley bay supply (am) must be at least 1/2 full

  Good

  Average

  Poor

  N/A

• Trolley bay supply end of shift (pm) must be full

  Good

  Average

  Poor

  N/A

• Trolleys contained in trolley bays and not scattered throughout the carpark, street, inside centre

  Good

  Average

  Poor

  N/A

• 100L trolleys being pushed into bays

  Good

  Average

  Poor

  N/A

• Effective street runs in place (minimum 1 per day). No trolleys noticed on streets following street run

  Good

  Average

  Poor

  N/A

• Appearance and behaviour of contractor personnel. Safety vest, shirt, cap, pants, shoes worn by contractor personnel

  Yes

  No

  N/A

• Rubbish removed from trolleys at all times / bays clean and tidy

  Yes

  No

  N/A

• Trolley contractor communicates effectively and daily with store personnel. Communication book completed.

  Yes

  No

  N/A

• Stopping only in approved areas for loading / unloading. No more than 5 trolleys loaded onto trailer at a time

  Yes

  No

  N/A

• Headlights on when in car park

  Yes

  No

  N/A

• Trolleys secured in appropriate area with chain and padlock

  Yes

  No

  N/A

• Damaged trolleys removed from fleet, isolated, and danger tagged

  Yes

  No

  N/A

• No more than 12 trolleys pushed at a time or to centre management specification / 7 max on travelator

  Yes

  No

  N/A

• Trolleys roped together, elasticised ropes not permitted

  Yes

  No

  N/A

• Trolley tractor/vehicle driven safely at all times. No more than 10km/h, no smoking or usage of mobile phones, MP3 players, etc while driving

  Yes

  No

  N/A

• Trolley trailer used safely at all times i.e. hazard/flashing light, beacon, tyre tread, signage, reverse and brake lights, braking system, hitch condition, indicators working etc

  Yes

  No

  N/A

• 'Muvit' machine condition, used correctly

  Yes

  No

  N/A

• Log Books being completed

  Yes

  No

  N/A

• Trolley tractor/vehicle clean and in good repair i.e. hazard/flashing light, headlights, tyre tread, reverse lights, indicators working etc

  Yes

  No

  N/A

• Drivers license, vehicle and trailer registrations valid

  Yes

  No

  N/A

• Trolley contractor retrieves trolleys within 24hours as reported by 'trolley tracker', council, or the store manager

  Yes

  No

  N/A

• Sign in / out book being used correctly

  Yes

  No

  N/A

• SWMS / Wet-weather controls available and in place

  Yes

  No

  N/A

STORE CLEANING - Gap Check Questions

• Site Specific floor type being serviced as per specification e.g. vinyl, carpeted, concrete, designer pave, granito, karndean, scala, ashford

  Yes

  No

  N/A

• Counters / Checkout areas / Trolley bays

  Good

  Average

  Poor

  N/A

• Sweeping and dust removal

  Good

  Average

  Poor

  N/A

• Under fixtures free of stock, rubbish, spills

  Good

  Average

  Poor

  N/A

• Waste bins emptied and cleaned

  Good

  Average

  Poor

  N/A

• Stickers and scuffs removed

  Good

  Average

  Poor

  N/A

• Daily spills being addressed

  Good

  Average

  Poor

  N/A

• Windows, glass, glazing areas

  Good

  Average

  Poor

  N/A

• Panels and pillars serviced

  Good

  Average

  Poor

  N/A

• Expansion joints cleaned to remove dirt and dust

  Good

  Average

  Poor

  N/A

• Scrubbing routine in place / water spills being managed

  Good

  Average

  Poor

  N/A

• Shine level consistent with good buffing routine

  Good

  Average

  Poor

  N/A

• FITTING ROOMS - floors, walls, mirrors, doors, vents, bins

  Good

  Average

  Poor

  N/A

• AMENITIES - floors, walls, mirrors, doors, vents, bins (including public if app)

  Good

  Average

  Poor

  N/A

• AMENITIES - basins, drains, taps, bowls, seats, cisterns, urinal (including public if app)

  Good

  Average

  Poor

  N/A

• LOCKER ROOMS - floors, vents, doors

  Good

  Average

  Poor

  N/A

• STAFF ROOM - floors, bins, doors, vents

  Good

  Average

  Poor

  N/A

• OFFICES / CORRIDORS - floors, bins, doors, vents

  Good

  Average

  Poor

  N/A

• CLEANING STOREROOM - clean, tidy, equipment condition, test tagging, Site Folder/SWMS/SDS information up to date

  Good

  Average

  Poor

  N/A

• EXTERNAL CARPARK - tidy, rubbish free (if app)

  Good

  Average

  Poor

  N/A

General Information

• Pegasus Induction Cards available and current

  Yes

  No

  N/A

• General performance of workers since last gap check conducted

  Good

  Average

  Poor

  N/A

• Complaints from store re 'no / few trolleys', 'cleaning issues'. Supervisor regularly communicating with Store Manager

  Yes

  No

  N/A