BIS PQA

Supplier Information

• Supplier Name

• Location
  Address

• Quality Certifications

  Select ISO 9000:2000 QS9000 AS9100 ISO/TS 16949 Other

  • ISO 9000:2000
  • QS9000
  • AS9100
  • ISO/TS 16949
  • Other

Process Qualification Audit Results

• Number of action items

• Process Quality

• Control Plan

• Process FMEA

• Process Specific

Carrier Auditor Information

• Prepared by

• Add signature

  Sign

• Conducted on

  Date

Supplier Contacts

• Please enter supplier contacts here

Contact

• Name

• Title

• Office Phone

• Mobile Phone

• Email

Products Manufactured

• Please enter the products made at this facility

Product

• Product

Environment

• Are visitors welcomed and given information about plant layout, workforce, customers and products?

  Yes

  No

  N/A

• Are ratings for customer satisfaction and product quality displayed?

  Yes

  No

  N/A

• Is the facility observed to be safe, clean, orderly and well lit?

  Yes

  No

  N/A

• Are there any concerns regarding air quality?

  No

  Yes

• Please describe the concerns?

• Are the noise levels low or if not, the appropriate PPE being utilized?

  Yes

  No

  N/A

• Is the facility observed as an environment of high quality as evidenced by good 5S and material handling practices?

  Yes

  No

• Is there a visual control strategy implemented and visual replenishment systems used where appropriate?

  Yes

  No

  N/A

• Are employees trained, empowered and involved in problem solving and continuous improvement activities?

  Yes

  No

  N/A

• Are suppliers regularly measured for quality, delivery and cost performance?

  Yes

  No

• Is this information displayed?

  Yes

  No

  N/A

Process Quality

• Has the supplier identified who will be the quality liaison with Carrier?

  Yes

  No

• Name

• Phone

• Email

• Has the supplier's quality system been reviewed and certified per UTC Q+, ISO9000, ISO/TS 16949, or AS9100?

  Yes

  No

• Please enter expected date for quality system to be verified.

  Date

• Are standard operator instructions available in all work areas?

  Yes

  No

• Are these instructions in agreement with the control plan?

  Yes

  No

• Do inspection instructions include:

• Test frequencies?

  Yes

  No

• Sample sizes?

  Yes

  No

• Reaction plans?

  Yes

  No

• Documentations?

  Yes

  No

• Are visual aids:

• Easily understood?

  Yes

  No

• Available and accessible?

  Yes

  No

• Dated and approved?

  Yes

  No

• Has the supplier identified the product/process KCs and KPCs?

  Yes

  No

• Is there a procedure to implement, maintain, and establish reaction plans for SPC charts?

  Yes

  No

• Is there an effective root cause - corrective action system in place?

  Yes

  No

• Have provisions been made to place the latest drawings and specifications at the point of inspection?

  Yes

  No

• Are forms / logs available for appropriate personnel to record inspection results?

  Yes

  No

• Have provisions been made to place the following at the monitored operation?

• Inspection gauges?

  Yes

  No

• Reference samples?

  Yes

  No

• Inspection logs?

  Yes

  No

• Have provisions been made to certify and routinely calibrate gauges and test equipment?

  Yes

  No

• Is there a procedure for controlling incoming products that identifies:

• Characteristics to be inspected?

  Yes

  No

• Frequency of inspection?

  Yes

  No

• Sample size?

  Yes

  No

• Designated location for approved product?

  Yes

  No

• Disposition of non-conforming product?

  Yes

  No

• Is there a procedure to identify, segregate and control nonconforming products to prevent shipment?

  Yes

  No

• Are rework/repair procedures available?

  Yes

  No

• Is there a procedure to requalify repaired/reworked material?

  Yes

  No

• Is there an appropriate lot traceability system?

  Yes

  No

• Are periodic audits of outgoing products planned and implemented?

  Yes

  No

• What is the frequency of these audits?

• What do these audits consist of?

• Are periodic surveys of the quality system planned and implemented?

  Yes

  No

• Has Carrier approved the packaging specification?

  Yes

  No

Process FMEA

• Has a FMEA for the manufacture of the Carrier part(s) been developed?

  Yes

  No

• To what level has the FMEA been developed?

  Unacceptable

  Meets minimum requirements

  Acceptable

• Have all identified operations affecting form, fit, function, durability, and safety been identified and listed sequentially?

  Yes

  No

• Were similar part FMEAs considered?

  Yes

  No

• Have appropriate corrective actions been planned or taken for high Risk Priority Numbers (RPNs)?

  Yes

  No

• Were RPNs revised when corrective actions were completed?

  Yes

  No

• Were high severity numbers revised when a design change was completed?

  Yes

  No

• Do the effects consider the customer in terms of the subsequent operation, assembly, and product?

  Yes

  No

• Was warranty information used as an aid in developing the Process FMEA?

  Yes

  No

• Were customer plant problems used as an aid in developing the Process FMEA?

  Yes

  No

• Have the causes been described in terms of something that can be fixed or controlled?

  Yes

  No

• Where detection is the major factor, have provisions been made to control the cause prior to the next operation?

  Yes

  No

Control Plan

• Has a control plan for the manufacture of the Carrier part(s) been developed?

  Yes

  No

• Person responsible?

• Date

  Date

• Is the assistance of Carrier's quality or engineering group needed to develop or concur with control plan?

  Yes

  No

• Have all known customer concerns been identified to facilitate the selection of the special product/process characteristics?

  Yes

  No

• Are all critical product/process characteristics (KPC, KC, Supplier KPI) included in the control plan?

  Yes

  No

• Are gage r&r studies performed regularly on key characteristics and do the show acceptable levels (less than 20% tolerance)?

  Yes

  No

• Gage R&R

Gage

• Characteristic

• Person responsible

• Expected date of completion

  Date

• Have process capability studies been performed for all critical characteristics and are Cpk>1.33?*

  Yes

  No

• Were FMEAs used to prepare the control plan?

  Yes

  No

• Are material specifications requiring inspection identified?

  Yes

  No

• Does the control plan address incoming (material/ components) through processing/assembly including packaging?

  Yes

  No

• Are engineering performance testing requirements identified?

  Yes

  No

• Are gauges and test equipment available as required by the control plan?

  Yes

  No

• Are gauge methods compatible between the supplier and customer?

  Yes

  No

Supplier Performance Metrics

• Does the supplier track performance metrics?

  Yes

  No

• Supplier PPM?

  Yes

  No

• What is the current goal?

• What is the current performance level?

• First Pass Yield?

  Yes

  No

• What is the current goal?

• What is the current performance level?

• Reject Rate at the Customer?

  Yes

  No

• What is the current goal?

• What is the current performance level?

• Warranty / Field Failure Rate?

  Yes

  No

• What is the current goal?

• What is the current performance level?

• Internal Scrap Rate?

  Yes

  No

• What is the current goal?

• What is the current performance level?

• Cost of Poor Quality?

  Yes

  No

• What is the current goal?

• What is the current performance level?

• Other?

  Yes

  No

• What is the current goal?

• What is the current performance level?