Information
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Conducted on
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Prepared by
Untitled Page
Guest Interaction
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1. Greet & Welcome guest upon arrival.
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Enter guest interaction details. (Tap to add more guest if need).
Guest #
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Time
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Guest Name
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Room Number
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Period of Stay
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Guest Visit
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Number of Visits
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Marriott Bonvoy
- Ambassador Elite
- Titanium Elite
- Platinum Elite
- Gold Elite
- Silver Elite
- Member
- Non member
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Comments
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Photo attached (if any)
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2. Meet at least 2 guests and have quality interaction.
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Guest #1
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Comments
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Time
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Guest Name
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Guest
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Room Number
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Period of Stay
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Comments
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Photo attached (if any)
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Guest #2
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Comments
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Time
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Guest Name
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Guest
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Room Number
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Period of Stay
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Comments
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Photo attached (if any)
Public Area Inspection
Public Area
Basement
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Basement Corridor - look for cleanliness, condition, signboards are updated
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Enter Details
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Picture/Video (if any)
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Talent Canteen - look for condition and cleanliness both kitchen and service area
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Enter Details
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Picture/Video (if any)
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Refresh Office
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Enter Details
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Picture/Video (if any)
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Uniform Room
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Enter Details
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Picture/Video (if any)
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Hotel Clinic
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Enter Details
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Picture/Video (if any)
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HR Office & Training Room
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Comments
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Picture/Video (if any)
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Female Locker
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Comments
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Picture/Video (if any)
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Male Locker
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Comments
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Picture/Video (if any)
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All Stores are locked
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Comments
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Picture/Video (if any)
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Other Comments (If any)
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Comments
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Picture/Video (if any)
Lower Ground Floor - look for condition floor, ceiling, planting, staff well presented, well groom, lighting and air con.
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Talent Entrance Area/Time Keeper
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Enter Details
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Picture/Video (if any)
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Security Check Point - stand by with alertness and well groom
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Enter Details
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Picture/Video (if any)
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Laundry Loading Area
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Enter Details
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Picture/Video (if any)
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Receiving Area - look for cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Purchasing Area
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Enter Details
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Picture/Video (if any)
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Store Room are well locked
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Enter Details
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Picture/Video (if any)
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Contractor Restroom
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Enter Details
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Picture/Video (if any)
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Other Comments (If any)
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Comments
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Picture/Video (if any)
Hotel Exterior
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Hotel Main Entrance - look for condition and cleanliness
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Enter Details
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Picture/Video (if any)
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Hotel Signage
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Enter Details
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Picture/Video (if any)
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Driveway and Drop off Area
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Enter Details
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Picture/Video (if any)
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Planting
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Enter Details
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Picture/Video (if any)
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External Lighting
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Enter Details
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Picture/Video (if any)
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Bell Desk & Luggage Store room - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Tuk Tuk - stand by in good cleanliness & condition
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Enter Details
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Picture/Video (if any)
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Bell Talents stand by with alertness, attentive and well groom
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Enter Details
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Picture/Video (if any)
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Security stand by with alertness, attentive, well groom
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Enter Details
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Picture/Video (if any)
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Fountain at lobby entrance
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Enter Details
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Picture/Video (if any)
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Smoking Area
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Enter Details
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Picture/Video (if any)
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Car Lifts
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Enter Details
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Picture/Video (if any)
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Other Comments (If any)
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Comments
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Picture/Video (if any)
Lobby Ground Floor
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Front Desk - service, talents well groomed, cleanliness, condition
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Enter Details
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Picture/Video (if any)
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Back of Front Office - clean and tidy
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Enter Details
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Picture/Video (if any)
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Safety Box Room
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Enter Details
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Picture/Video (if any)
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Concierge - service, talents well groomed, cleanliness, condition
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Enter Details
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Picture/Video (if any)
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Furniture
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Enter Details
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Picture/Video (if any)
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Light, Sound and Scent
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Enter Details
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Picture/Video (if any)
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Digital Signage - updated information in good quality of picture
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Enter Details
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Picture/Video (if any)
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Lift Landing Area
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Enter Details
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Picture/Video (if any)
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Re:fuel
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Enter Details
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Picture/Video (if any)
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Re:fuel Pantry (Back of the house)
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Enter Details
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Picture/Video (if any)
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Remix Lounge, Pool Table, Soccer Table, Game
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Enter Details
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Picture/Video (if any)
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Male Restroom
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Enter Details
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Picture/Video (if any)
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Female Restroom
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Enter Details
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Picture/Video (if any)
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Exit to back of the house area
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Enter Details
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Picture/Video (if any)
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Other Comments (If any)
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Comments
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Picture/Video (if any)
Level 1
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Wxyz Bar - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Wxyz Bar - talent well groomed and wear make up
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Enter Details
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Picture/Video (if any)
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Wxyz Bar - observe talents attentive, engage and welcome guests to the bar
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Enter Details
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Picture/Video (if any)
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Wxyz Pantry - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Wxyz Pantry - beverage are kept in locked area
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Enter Details
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Picture/Video (if any)
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Furniture
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Enter Details
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Picture/Video (if any)
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Light, Sound and Scent
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Enter Details
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Picture/Video (if any)
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TV plays music channel not local channel or hotel advertise
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Enter Details
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Picture/Video (if any)
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Male Restroom
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Enter Details
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Picture/Video (if any)
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Female Restroom
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Enter Details
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Picture/Video (if any)
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In Touch Area - computer and working desk
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Enter Details
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Picture/Video (if any)
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ATAT Office and IT Office - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Outdoor Smoking Area - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Lift Landing Area
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Enter Details
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Picture/Video (if any)
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Exit to back of the house area
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Enter Details
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Picture/Video (if any)
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Other Comments (If any)
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Comments
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Picture/Video (if any)
Car Park Level 2 - 5 check cleanliness and condition
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Car Park - Level 2 - check store room needed to lock.
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Enter Details
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Picture/Video (if any)
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Engineering Room
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Enter Details
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Picture/Video (if any)
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Car Park - Level 3 check smoking area, talent recreation room
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Enter Details
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Picture/Video (if any)
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Car Park - Level 4
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Enter Details
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Picture/Video (if any)
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Car Park Level 5
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Enter Details
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Picture/Video (if any)
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Fire Exit Stair and Fire Extinguishers in good condition with update check month
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Enter Details
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Picture/Video (if any)
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Other Comments (If any)
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Comments
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Picture/Video (if any)
CRAVE Restaurant - 8th Floor
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Crave - Lift Landing area
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Enter Details
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Picture/Video (if any)
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Welcome Area - counter condition, talents standby with well groomed and attentive to service
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Enter Details
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Picture/Video (if any)
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Food presentation - Breakfast
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Enter Details
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Picture/Video (if any)
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Furniture and counter condition and cleanliness
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Enter Details
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Picture/Video (if any)
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Wine Cellar Area - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Light, Sound and Scent
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Enter Details
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Picture/Video (if any)
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Outdoor area
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Enter Details
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Picture/Video (if any)
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Male Restroom
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Enter Details
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Picture/Video (if any)
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Female Restroom
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Enter Details
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Picture/Video (if any)
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Kitchen Area - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Other Comments (If any)
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Comments
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Picture/Video (if any)
Exchange Room on 7th floor
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Check cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Room must be locked, air con and lighting off if no function
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Enter Details
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Picture/Video (if any)
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Lift Landing Area
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Enter Details
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Picture/Video (if any)
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Male Restroom
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Enter Details
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Picture/Video (if any)
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Female Restroom
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Enter Details
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Picture/Video (if any)
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Other Comments (If any)
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Comments
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Picture/Video (if any)
Tactic 1-3, 9th floor
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Check cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Room must be locked, air con and lighting off if no function
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Enter Details
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Picture/Video (if any)
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Lift Landing Area
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Enter Details
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Picture/Video (if any)
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Male Restroom
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Enter Details
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Picture/Video (if any)
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Female Restroom
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Enter Details
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Picture/Video (if any)
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Other Comments (If any)
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Comments
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Picture/Video (if any)
10th Floor
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Splash Bar - service, talents well groomed, cleanliness, condition
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Enter Details
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Picture/Video (if any)
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Pool Furniture
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Enter Details
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Picture/Video (if any)
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Backyard Area & furniture - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Swimming Pool - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Pool Towel - enough in good condition
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Enter Details
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Picture/Video (if any)
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Light, Sound and Scent
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Enter Details
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Picture/Video (if any)
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Plant
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Enter Details
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Picture/Video (if any)
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Re:charge - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Re:charge - equipment are in good condition
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Enter Details
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Picture/Video (if any)
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Re:charge - TV, light, air con are in good condition
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Enter Details
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Picture/Video (if any)
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Re:charge - water are well replenish, wet tissue box, weigh scale are in good condition
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Enter Details
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Picture/Video (if any)
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10th floor corridor
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Enter Details
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Picture/Video (if any)
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Strategy room - condition, light and air con off when not in use.
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Enter Details
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Picture/Video (if any)
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Male Restroom
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Enter Details
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Picture/Video (if any)
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Female Restroom
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Enter Details
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Picture/Video (if any)
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Lift Landing Area
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Enter Details
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Picture/Video (if any)
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Office 10th floor - light and aircon are off when not in use
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Enter Details
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Picture/Video (if any)
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Other Comments (If any)
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Comments
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Picture/Video (if any)
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Guest room Inspection
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Enter Details
Inspect at least 2 guest rooms
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Room #1
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Room Number
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Inspect all following areas:
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4 Deadly Sins
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Garbage in the Room
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Enter Details
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Picture/Video (if any)
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Hair in the Bed
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Enter Details
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Picture/Video (if any)
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Mold on the Tiles
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Enter Details
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Picture/Video (if any)
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Hair in the Bathroom
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Enter Details
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Picture/Video (if any)
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Entrance - check main door, door viewers, double lock, security chain
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Enter Details
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Picture/Video (if any)
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Main Entrance cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Closet - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Safety Box
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Enter Details
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Picture/Video (if any)
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Refreshment Set up - coffee machine, electric kettle, china ware - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Hairdryer, hangers, iron and iron board - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Wash basin - condition and cleanliness, grouting
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Enter Details
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Picture/Video (if any)
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Vanity Zone- magnify mirror, tissue box, 2 bottles of water, amenities tray
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Enter Details
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Picture/Video (if any)
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Towels - bath towel, hand towel, face towel, bathrobe and bath mat - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Overall Bathroom condition and cleanliness - floor, ceiling, mirror, grouting, lighting
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Enter Details
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Picture/Video (if any)
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Toilet Zone - flush, seat, cover in good condition
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Enter Details
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Picture/Video (if any)
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Trash bin
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Enter Details
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Picture/Video (if any)
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Shower room - condition and cleanliness of shower head, floor drain, floor, ceiling, wall
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Enter Details
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Picture/Video (if any)
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Shower room - shower gel and shampoo
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Enter Details
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Picture/Video (if any)
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Bed room - bed, pillow, duvet - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Bedside Table - condition and cleanliness, cable kept neatly, ipod dock, stationary set up
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Enter Details
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Picture/Video (if any)
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Bedside table lighting - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Floor Lamp - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Sofa - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Curtain - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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TV (check all channels including hotel promotion channel)
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Enter Details
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Picture/Video (if any)
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Minibar/Fridge - cleanliness and condition / expiry date of minibar items
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Enter Details
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Picture/Video (if any)
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Telephone
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Enter Details
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Picture/Video (if any)
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Telephone - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Table Lamp - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Media Hub - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Lighting
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Enter Details
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Picture/Video (if any)
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AC
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Enter Details
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Picture/Video (if any)
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Floor - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Other Comments (if any)
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Comments
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Picture/Video (if any)
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Room #2
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Room Number
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Inspect all following areas:
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4 Deadly Sins
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Garbage in the Room
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Enter Details
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Picture/Video (if any)
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Hair in the Bed
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Enter Details
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Picture/Video (if any)
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Mold on the Tiles
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Enter Details
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Picture/Video (if any)
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Hair in the Bathroom
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Enter Details
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Picture/Video (if any)
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Entrance - check main door, door viewers, double lock, security chain
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Enter Details
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Picture/Video (if any)
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Main Entrance cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Closet - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Safety Box
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Enter Details
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Picture/Video (if any)
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Refreshment Set up - coffee machine, electric kettle, china ware - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Hairdryer, hangers, iron and iron board - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Wash basin - condition and cleanliness, grouting
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Enter Details
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Picture/Video (if any)
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Vanity Zone- magnify mirror, tissue box, 2 bottles of water, amenities tray
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Enter Details
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Picture/Video (if any)
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Towels - bath towel, hand towel, face towel, bathrobe and bath mat - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Overall Bathroom condition and cleanliness - floor, ceiling, mirror, grouting, lighting
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Enter Details
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Picture/Video (if any)
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Toilet Zone - flush, seat, cover in good condition
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Enter Details
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Picture/Video (if any)
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Trash bin
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Enter Details
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Picture/Video (if any)
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Shower room - condition and cleanliness of shower head, floor drain, floor, ceiling, wall
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Enter Details
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Picture/Video (if any)
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Shower room - shower gel and shampoo
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Enter Details
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Picture/Video (if any)
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Bed room - bed, pillow, duvet - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Bedside Table - condition and cleanliness, cable kept neatly, ipod dock, stationary set up
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Enter Details
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Picture/Video (if any)
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Bedside table lighting - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Floor Lamp - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Sofa - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Curtain - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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TV (check all channels including hotel promotion channel)
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Enter Details
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Picture/Video (if any)
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Minibar/Fridge - cleanliness and condition / expiry date of minibar items
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Enter Details
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Picture/Video (if any)
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Telephone
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Enter Details
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Picture/Video (if any)
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Telephone - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Table Lamp - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Media Hub - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Lighting
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Enter Details
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Picture/Video (if any)
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AC
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Enter Details
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Picture/Video (if any)
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Floor - cleanliness and condition
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Enter Details
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Picture/Video (if any)
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Other Comments (if any)
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Comments
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Picture/Video (if any)
Other Incidents
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Is there any incidents during your MOD shift?
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Enter incident details (tap here to add more incident if have)
Incident
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Incident Time
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Incident Type
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Guest Name
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Guest
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Room Number
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Period of Stay
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Incident Details
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Incident Status
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Conclusion
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Follow up/Handover
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Other comments
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Picture/Video (if any)
Summary
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Other overall MOD comments (If any)
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Add media
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Sign Off
