Title Page
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Conducted on
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Prepared by
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Exceeds Requirements = consistently surpasses requirements. Often incorporates a better way to perform
Meets Requirements = consistently meets minimum requirements
Requires Improvements = often fails to meet minimum requirements. Improvements needed
ESQI
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Clean Car audits being performed?
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Employee Appearance and Attitude
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Branch Cleanliness
4 Absolutes
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Proper Greeting
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Product Integrity
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Callbacks (second day, drop car, pended ticket)
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3 Critical Questions
Front End
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Did the branch have a morning huddle?
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Is management doing ticket by ticket management?
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Daily Checklist being utilized?
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Goal Board up to date/current?
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Lot Plan & Employees Walking the lot?
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Duties Roster?
Growth & Marketing
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# of BOSS Calls?
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ARMs Contact %
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Spot check PDMs
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Marketing Calendar being utilized?
Employee Engagement
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On boarding being followed (if applicable)
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Lunch Schedule posted/being utilized?
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Roadmaps current?
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BRM managing hours? (FT under 49, PT under 35)
Cost Control
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Check RFS and Bad debt estimate?
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Callbacks behind $100?
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How many close pends?
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How many re-writes need to be done?
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Number of 40day tickets?
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What is the branches UIL?
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Branch security? (Safe closed, drop box closed, gas cards safe)
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Non-credit card underwriting - spot check
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How many deletes?
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What is the branches previous month Net Fuel?
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Branch LOFR score?
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Shop status current and updated on books?
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Wash bay cleanliness/supplies, service agent dress code
The BOX
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Running the counter for results
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Branch checklist
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Critical conversations
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4 absolutes
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Damage evaluators
Car Cleanliness
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Vehicle #1 Unit Number
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Vehicle # 1 Cleanliness
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Vehicle #1
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Vehicle #2 Unit Number
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Vehicle #2 Cleanliness
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Vehicle #2
