Manager's Observation Sheet

• Document No.

• Conducted on

  Date

• Personnel

Observation Audit

• Your Store/ Branch?

  Adventure HQ Dalma Mall

  Adventure HQ Yas Mall

  Adventure HQ Time Square

  JBR

• Name Of the Person to be Audited.

• Does the Team Member Acknowledge the Customer in their Zone?

  Yes

  No

• Do they Greet the Customer?

  Yes

  No

• Do they ask Open Ended Questions?

  Yes

  No

• Do they ask the Customer to the right Product?

  Yes

  No

• Is an Alternative suggested when the product requested is not available?

  Yes

  No

• If it is a missed opportunity does the Team Member follow the necessary steps to ensure we don't loose the Customer?

  Yes

  No

• When there is a purchase to be made, does the Team Member take the Customer to the till and finalize the Sale?

  Yes

  No

• Does the Team Member suggest Add-Ons to compliment the sale?

  Yes

  No

• Audited By?

  Sign