• The office is properly registered with HUD and the address is current.

  • Operations are conducted in a professional, business-like environment.

  • If located in a commercial space, the office is properly and clearly identified for any walk-in customers and has adequate office space and equipment.

  • Office is in a location conducive to mortgage lending and is separated from any other entity by walls or partitions (entrances and reception areas may be shared).

  • If located in a non-commercial space, the office has adequate office space and equipment.

  • Fair housing Poster displayed.

  • Fair Lending Poster displayed.

  • Home Mortgage Disclosure Act Poster displayed (if the public is received).

  • Appropriate Licenses are displayed.

  • Federal & State Labor Law Posters are displayed (break area).

  • Accessible to persons with disabilities (if public received).

  • Has alternate means of accommodation to serve persons with disabilities (if public not received but office used to occasionally meet with members of the public).

  • Sufficiently staffed with trained personnel.

  • Branch Manager exercises control and management supervision over employees through periodic quality control review of their work.

  • Office personnel have electronic access to relevant statutes, regulations, HUD issuances and Handbooks.

  • Procedures are revised to reflect changes in HUD requirements and personnel are informed of the changes.

  • Personnel are all employees of the mortgagee or contract employees performing functions allowed by HUD to be outsourced.

  • No personnel or contract employees currently under debarment or suspension or a Limited Denial of Participation.

  • Information Security Poster posted conspicuously.

  • Customer information properly secured when not in use by authorized personnel.

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