Brand Image Standard Review

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Please enter the time and date the review was completed

  Date

• Name of Manager on Duty

External photos

• A wide angle shot focusing on kerbside appeal; signage, lighting, alfresco

  Media

• A close up focusing on front door, opening times, litter

  Media

Internal photos

• Dining room layup

  Media

• Table layup; menu box, menus, POS

  Media

• Buffet table (close up)

  Media

• Condiment station (close up)

  Media

• Newspaper racks

  Media

Bar / Counter

• Cake fridge (close up)

  Media

• Till / Order Taker (close up)

  Media

• Coffee machine (close up); guest facing side

  Media

• Coffee machine (close up); cast facing

  Media

• Backcounter / merchandising; coffee display

  Media

Cast members and Management Team

• All team on duty; focus on uniform standards

  Media

Back of House

• Toilets (female); wash hand basin/bins

  Media

• Toilets (female)

  Media

• Toilets (male); wash hand basin/bins

  Media

• Toilets (male)

  Media

• Toilets (disabled); wash hand basin / bin / child changing facility

  Media

• Toilets (disabled)

  Media

• Did you observe any experiences of guest interaction deserving of praise and recognition?

  Yes

  No

• What were their name(s) and what did they do?

Any Other Business / Miscellaneous

• Use this space to highlight any other areas of focus, reward and recognition or requiring remedial action

• Add media

  Media

• Add media

  Media

• Add media

  Media

• On a scale of 1 to 10; 1 being 'much to improve' and 10 being 'recommend to a friend/family' how wold you rate your visit?

• We're you able to brief the Duty Manager of your observations?

  Off

  On

• Signature of Duty Manager By signing you confirm that the person completing the Brand Image Standards review has shared their findings

  Sign