Information
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Document No.
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Client / Site
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Conducted on
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Prepared by
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Personnel
Product
Product
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1. Compulsory range available
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2. Bulk products fresh and product presentation excellent
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3. No non-approved stocks
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4. Approved coffee in use. Coffee quality and presentation excellent
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5. Drink fridge clean, fully stocked & only approved range available
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6. Product display clean and correct product tags in use
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Comments
Marketing and Merchandising
Marketing and Merchandising
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7. All signage / merchandising approved. No handwritten / non corporate signs including Product tags. <br>
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8. Current Promotions are in place <br>
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9. Only branded packaging in place & in use <br>
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10. Store marketing message clear <br>
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11. Menu boards current and professionally presented<br>
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Comments
Management and Administration
Management & Administration
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12. Current Franchise Operations Manual (FOM) accessible <br>
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13. No Outstanding Breaches <br>
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14. Royalty reports sent to H/O in correct time (3.3)<br>
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15. Royalty payment remitted to H/O in correct time <br>
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Comments
Hygiene and Image
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16. Outside area clean and Inviting<br>
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17. Inside shop clean, well presented & in good repair (music, temperature, ambiance inviting) <br>
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18. Display cabinet clean, well presented & correct temperature<br>
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19. Fryers, scales, registers, coffee grinder, peanut butter machine clean and in good working order
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20. Sanitation system present and in use <br>
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22. Hand sink clean and accessible
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21. All stock dated & rotated / nothing out of date <br>
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Comments
Staff and Service
Staff and Service
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23. Franchisee and staff in correct uniform <br>
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24. Fun, welcoming atmosphere<br>
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25. No complaints recieved by H/O<br>
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26. Customers greeted in a timely manner <br>
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27. Loyalty program promoted and correctly followed <br>
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29. Suitable up-selling / suggestive selling occurring <br>
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Comments
Action Plan
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Action items
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Reviewer
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Store Representative
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90-100% - Commendation
80- 89% - Minimum CRM standard
70- 79% - Average
60- 69% - Below Average
50- 59% - Urgent Action Plan
Less than 50% - Unacceptable - Potential Breech
