BRCGS V9 -3.7 & 3.8- Corrective and preventive actions | Control of non-conforming product

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3.7 Corrective and preventive actions

• Fundamental<br>SOI<br>The site shall be able to demonstrate that it uses the information from identified issues in the food safety and quality management system (e.g. non-conforming products, internal audits, complaints, product recalls, product testing, second- and third-party audits and online reviews) to complete necessary corrective actions and prevent recurrence.

  Compliant

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3.7.1 Procedure for handling and correcting issues

• 3.7.1<br>The site shall have a procedure for handling and correcting issues identified in the food safety and quality management system.<br>The site procedures shall include the completion of root cause analysis and implementation of preventive action.

  Compliant

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  N/A

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3.7.2 Investigation and recording of Non-conformities

• Where a non-conformity places the safety, authenticity or legality of a product at risk, or where there is an adverse trend in quality, this shall be investigated and recorded including:

• clear documentation of the non-conformity

  Compliant

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  N/A

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• assessment of consequences by a suitably competent and authorised person

  Compliant

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• the corrective action to address the immediate issue

  Compliant

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  N/A

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• completion of root cause analysis to identify the fundamental cause (root cause) of the non-conformity

  Compliant

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• appropriate timescales for corrective and preventive actions

  Compliant

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• the person(s) responsible for corrective and preventive actions

  Compliant

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• verification that the corrective and preventive actions have been implemented and are effective.

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• Root cause analysis shall also be used to prevent recurrence of non-conformities, and to implement ongoing improvements when analysis of non-conformities for trends shows there has been a significant increase in a type of non-conformity.

  Compliant

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  N/A

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3.8 Control of non-conforming product

• SOI<br>The site shall ensure that any out-of-specification product is effectively managed to prevent unauthorised release.

  Compliant

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  N/A

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3.8.1 Procedures for managing non-conforming products.

• There shall be procedures for managing non-conforming products. These procedures shall include:

• the requirement for staff to identify and report a potentially non-conforming product

  Compliant

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  N/A

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• clear identification of a non-conforming product (e.g. direct labelling or the use of IT systems)

  Compliant

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• secure storage to prevent accidental release (e.g. physical or computer-based isolation)

  Compliant

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• management of any product returned to the site

  Compliant

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• referral to the brand owner where required

  Compliant

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• defined responsibilities for decision-making on the use or disposal of products appropriate to the issue (e.g. destruction, reworking, downgrading to an alternative label or acceptance by concession)

  Compliant

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  N/A

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• records of the decision on the use or disposal of the product

  Compliant

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• records of destruction where a product is destroyed for food safety reasons.

  Compliant

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  N/A

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  Critical