Title Page
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Conducted on
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Prepared by
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Location
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Server acknowledges the guests within one minute of seating
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Server provides a warm welcome and greets the guest using their name
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Server uses guest name at least three times during the experience, when known
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Server uses good posture, smile, eye contact and attentive listening throughout the interaction
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Server is well groomed and professional, wearing uniform
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W pin is worn and meets standards
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Server greets guest with coffee in hand and offers water and/ or juice
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Server offers guest a cooked to order omelet with the buffet
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Server ask guest if they have any special requests or allergies
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Server repeats order back to guest to ensure accuracy
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Server demonstrates 2 minute/ 2 bite rule and makes sure the meal is to the guests satisfaction
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Check presenter is delivered to guest with a W branded pen
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Server refills and tops coffee, water and juices
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Soiled plates must be removed within 2 minutes after all guests at table have completed their course
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Server offers a warm and sincere closing and appreciation demonstrated
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