Audit
Windows & external doors sparkling and clean - glass & brass
Car park litter and weed free
All planting alive and well maintained - Grass cut -- No weeds
Signage clean, no damage & lit where appropriate
Walls in clean condition
Outside lights clean and on at appropriate times
Outside cameras clean, working and recording
Tables and chairs clean
No broken or missing furniture - good state of repair.
Clean ashtrays in the centre of all tables
Cigarette pots well presented (no more than 5 butts )
Heaters clean and working
External brass polished
Correct external POS
Front mat clean
No litter or cigarette ends in lobby
Corners and skirting clean
All lights and fittings working
Correct signage on display, license, CCTV, Scores on the doors.
Corners and skirting clean including stairs if appropriate
Floors and carpets clean and vacuumed
Walls in good state of repair
All above air con units, vents, light fittings clean & dust free
All lights and fittings working
All light bulbs correct colour and wattage
Mirrors & Glass sparkling
Tables clean and crack free
All tables have clean and correct menus on Guest 1 chair
Cocktail/Bar menus on every table (if applicable)
Salt & pepper full and clean
No chewing gum on furniture
Chairs, sofas and fixed seating clean & in good condition
Restaurant at correct temperature
Smells clean
Appropriate music playing at the correct level
Correct marketing materials on display (including email data collection bowl)
No hand written notices in use (including floor plans etc for team)
No marks/chips on paint work
Server station clear of all debris and stocked for session (tidy as go in place)
Sufficient cutlery & crockery available
All crockery clean and smear free
Tea lights on every table (at dusk)
Appropriate lighting for time of day - dimmed at dusk
High Chairs - clean, tidy & numbered.
Price list up to date showing correct prices and ABV’s
Bar counter clean, polished and sparkling
Beer fonts clean (not iced up) - no badges missing
All brass fittings polished
Back bar clean, uncluttered and neat
Back Bar mirrors clean and smear free
Display fruit fresh (Lemons/limes)
Wine display clean & dust free
All fridge lights switched on and working
Fridges working to correct temperature
Fridge fully stocked with block facings
Cocktail station set up - Boston Shakers, Elbows, Muddlers.
Fridges sparkling clean (internal and external)
All fridges stocked with bottle labels facing forward
Spirits on back bar clean & dust free and pourers pointing to the left.
25ml/50ml/125/175ml measures available
Drinks garnish ready and looking fresh
Glass shelves cleaned and organised, all glassware sparkling and clean
Glass wash area clean, tidy and well organised
Cleaning schedule clearly displayed (but not in guest view) and used
Underneath, behind and inside glass washers clean
Waste bins/bottle skips/glass bin clean
Correct white wine by the glass open & fresh
White and rose wine chilled
Sufficient clean wine buckets
Red wine available at room temperature
No wine out of stock
Tills clean
Coffee machine clean and working M&C template in use.
Sufficient clean cups, saucers, tea pots, lids sugar bowls, jugs and spoons
Full selection of coffee's & teas available
No chewing gum under counter
Back bar displays - artistic design (wine glasses not merchandised)
TV's on BBC News 24 (2nd TV on Sky News if applicable)
Bar Correct Temperature
Tables, chairs clean & tidy
Correct lighting, all working.
Toilets clean and fresh smelling
Floors, tiles and mirrors sparkling
Door plates and door handles sparkling clean
No graffiti on the back of toilet doors or in cubicles
Hooks on back of all toilet cubicle doors, all locks working
Light bulbs all working
Sinks (and around) sparkling, taps working, hot and cold water available
Soap dispensers & moisturisers at least half full. Correct product.
Toilet tissue dispensers full and working 2 rolls in dispenser
Dryers clean and working
Disabled toilets sparkling clean - Cord to floor - Check alarm
Toilet checks completed in line with company policy.
Correct brand pictures - not damaged or missing
Cellar card up to date (checked weekly by Mgr.)
Correct level of stock - stock being rotated
Cellar clean and tidy
Taps and couplers clean
Correct cellar temperature
Gas bottles stored correctly
Bottle store clean and tidy and stock stored off the floor
Bottle store - no open boxes
Bottle store - stock rotation in place, high value items stored securely
Ice machine clean, ice scoop in Sanitiser
All chemicals locked away
Office secure - office door and safe locked at all times
Time lock safe in use
Security cameras working and recording
Clean and tidy, including floor
Well organised
Handover - managers diary available and in use
Management rota available 2 weeks in advance
PDQ Tip Policy in Place
Cookbook available - all pages present
Presented to Brand Standards (check cookbook)
Served within Brand ticket times
Presented on correct crockery
Temperature correct - hot food on hot plates, cold food cold plates
Server knowledgeable about items ordered (products/ingredients)
Expo clean and organised
All condiments served to the guest clean and fresh
Correct glassware used
Correct garnish and ice if appropriate
Correct measure served
Juice day dotted and in date
Draught beers served at correct temperatures
Team member knowledge on beers and wines
All products available
Front and back bar fully stocked to Brand Standard
Drinks garnish ready and looking fresh
Cocktails produced and served with confidence
Shining brass and gleaming glass
Sparkling fruit bowl displayed on front bar, filled with fresh lemons & limes
Fresh white lilies
Great cabinet and wine displays
Beautiful restrooms
Latest NPS feedback reviewed and actioned, team members aware!
Manager Meeting notes available for last week
Next weeks rosters displayed (should be in place by Wed)
Results boards in operation & relevant up to date.
All team members have received an appraisal within the last 6 months
All team members clean, smart and tidy and in correct clean uniform
Buzz brief completed every shift (ask team members)
Correct gratuity process in operation - observe (Pen down with bill)
Staff areas clean & tidy, good state of repair.
