1. External Areas

  • Windows & external doors sparkling and clean - glass & brass

  • Car park litter and weed free

  • All planting alive and well maintained - Grass cut -- No weeds

  • Signage clean, no damage & lit where appropriate

  • Walls in clean condition

  • Outside lights clean and on at appropriate times

  • Outside cameras clean, working and recording

  • Tables and chairs clean

  • No broken or missing furniture - good state of repair.

  • Clean ashtrays in the centre of all tables

  • Cigarette pots well presented (no more than 5 butts )

  • Heaters clean and working

  • External brass polished

  • Correct external POS

2. Lobby Area

  • Front mat clean

  • No litter or cigarette ends in lobby

  • Corners and skirting clean

  • All lights and fittings working

  • Correct signage on display, license, CCTV, Scores on the doors.

3 Restaurant Area

  • Corners and skirting clean including stairs if appropriate

  • Floors and carpets clean and vacuumed

  • Walls in good state of repair

  • All above air con units, vents, light fittings clean & dust free

  • All lights and fittings working

  • All light bulbs correct colour and wattage

  • Mirrors & Glass sparkling

  • Tables clean and crack free

  • All tables have clean and correct menus on Guest 1 chair

  • Cocktail/Bar menus on every table (if applicable)

  • Salt & pepper full and clean

  • No chewing gum on furniture

  • Chairs, sofas and fixed seating clean & in good condition

  • Restaurant at correct temperature

  • Smells clean

  • Appropriate music playing at the correct level

  • Correct marketing materials on display (including email data collection bowl)

  • No hand written notices in use (including floor plans etc for team)

  • No marks/chips on paint work

  • Server station clear of all debris and stocked for session (tidy as go in place)

  • Sufficient cutlery & crockery available

  • All crockery clean and smear free

  • Tea lights on every table (at dusk)

  • Appropriate lighting for time of day - dimmed at dusk

  • High Chairs - clean, tidy & numbered.

4. Bar Servery/ Bar Area

  • Price list up to date showing correct prices and ABV’s

  • Bar counter clean, polished and sparkling

  • Beer fonts clean (not iced up) - no badges missing

  • All brass fittings polished

  • Back bar clean, uncluttered and neat

  • Back Bar mirrors clean and smear free

  • Display fruit fresh (Lemons/limes)

  • Wine display clean & dust free

  • All fridge lights switched on and working

  • Fridges working to correct temperature

  • Fridge fully stocked with block facings

  • Cocktail station set up - Boston Shakers, Elbows, Muddlers.

  • Fridges sparkling clean (internal and external)

  • All fridges stocked with bottle labels facing forward

  • Spirits on back bar clean & dust free and pourers pointing to the left.

  • 25ml/50ml/125/175ml measures available

  • Drinks garnish ready and looking fresh

  • Glass shelves cleaned and organised, all glassware sparkling and clean

  • Glass wash area clean, tidy and well organised

  • Cleaning schedule clearly displayed (but not in guest view) and used

  • Underneath, behind and inside glass washers clean

  • Waste bins/bottle skips/glass bin clean

  • Correct white wine by the glass open & fresh

  • White and rose wine chilled

  • Sufficient clean wine buckets

  • Red wine available at room temperature

  • No wine out of stock

  • Tills clean

  • Coffee machine clean and working M&C template in use.

  • Sufficient clean cups, saucers, tea pots, lids sugar bowls, jugs and spoons

  • Full selection of coffee's & teas available

  • No chewing gum under counter

  • Back bar displays - artistic design (wine glasses not merchandised)

  • TV's on BBC News 24 (2nd TV on Sky News if applicable)

  • Bar Correct Temperature

  • Tables, chairs clean & tidy

  • Correct lighting, all working.

5. Toilets

  • Toilets clean and fresh smelling

  • Floors, tiles and mirrors sparkling

  • Door plates and door handles sparkling clean

  • No graffiti on the back of toilet doors or in cubicles

  • Hooks on back of all toilet cubicle doors, all locks working

  • Light bulbs all working

  • Sinks (and around) sparkling, taps working, hot and cold water available

  • Soap dispensers & moisturisers at least half full. Correct product.

  • Toilet tissue dispensers full and working 2 rolls in dispenser

  • Dryers clean and working

  • Disabled toilets sparkling clean - Cord to floor - Check alarm

  • Toilet checks completed in line with company policy.

  • Correct brand pictures - not damaged or missing

6. Cellar and Bottle Store

  • Cellar card up to date (checked weekly by Mgr.)

  • Correct level of stock - stock being rotated

  • Cellar clean and tidy

  • Taps and couplers clean

  • Correct cellar temperature

  • Gas bottles stored correctly

  • Bottle store clean and tidy and stock stored off the floor

  • Bottle store - no open boxes

  • Bottle store - stock rotation in place, high value items stored securely

  • Ice machine clean, ice scoop in Sanitiser

  • All chemicals locked away

7.Office

  • Office secure - office door and safe locked at all times

  • Time lock safe in use

  • Security cameras working and recording

  • Clean and tidy, including floor

  • Well organised

  • Handover - managers diary available and in use

  • Management rota available 2 weeks in advance

  • PDQ Tip Policy in Place

1. Food Quality - order 3 x menu items including steak

  • Cookbook available - all pages present

  • Presented to Brand Standards (check cookbook)

  • Served within Brand ticket times

  • Presented on correct crockery

  • Temperature correct - hot food on hot plates, cold food cold plates

  • Server knowledgeable about items ordered (products/ingredients)

  • Expo clean and organised

  • All condiments served to the guest clean and fresh

2. Drinks Quality - order 3 x drinks - including a cocktail

  • Correct glassware used

  • Correct garnish and ice if appropriate

  • Correct measure served

  • Juice day dotted and in date

  • Draught beers served at correct temperatures

  • Team member knowledge on beers and wines

  • All products available

  • Front and back bar fully stocked to Brand Standard

  • Drinks garnish ready and looking fresh

  • Cocktails produced and served with confidence

3.Brand Hallmarks in Place

  • Shining brass and gleaming glass

  • Sparkling fruit bowl displayed on front bar, filled with fresh lemons & limes

  • Fresh white lilies

  • Great cabinet and wine displays

  • Beautiful restrooms

4. Our People, Leadership and Development

  • Latest NPS feedback reviewed and actioned, team members aware!

  • Manager Meeting notes available for last week

  • Next weeks rosters displayed (should be in place by Wed)

  • Results boards in operation & relevant up to date.

  • All team members have received an appraisal within the last 6 months

  • All team members clean, smart and tidy and in correct clean uniform

  • Buzz brief completed every shift (ask team members)

  • Correct gratuity process in operation - observe (Pen down with bill)

  • Staff areas clean & tidy, good state of repair.

  • Duty Manager Signature

  • RBM Signature - Richard Fieldhouse

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