Title Page
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Conducted on
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Prepared by
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Location
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1. answer in 3 rings, call calm and clear
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2. offer to retrieve car/ transportation
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3. provide pick up time ( 15 min from call )
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4. inform guest if delay > 5 min
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5. arrive in 5 min of quoted time
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state time:
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6. acceptable if follow up call is made to advise pick up time
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7. request permission to enter
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8. ask if you have all your belongings
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offer to check closet/drawers/safe
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10. explain procedure for luggage retrieval or delivery to vehicle ( give luggage ticket )
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11. luggage service is secure, seamless does not require the guest to identify it
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Employee Signature:
