Title Page
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Conducted on
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Prepared by
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Location
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1. acknowledge and direct cars within 30 sec
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2. open car door, ladies first
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3. if taxi, allow guest to pay first
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4. if by car provide ticket, inform charge & retrieval process
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5. confirm luggage & personal item removed & assist luggage
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6. provide luggage ticket
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7. explain luggage delivery process
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8. open hotel entrance door
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9. escort and introduce to Front desk staff
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10. offer opportunity to anticipate
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11. luggage service is secure, seamless does not require the guest to identify it <br>
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Employee Signature:
