Anonymous

RCGC-BSA - Rooming

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Title Page

Conducted on
Prepared by
Location

1. orientation, describe 2 facilities (can be promotion for repeat guest)
2. guest to enter elevator first, inform direction out of elevator
3. hold door for guest to enter
4. ask room satisfaction
5. offer to connect to Wi-Fi
6. room tour & explain 3 feature (Thermostat, IRD, Nespresso)
7. conversation must be personalized, brief, discreet and helpful
8. Explain Defining Moment
Employee Signature:

Anonymous

RCGC-BSA - Rooming

Use this Template

Print as PDF

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