Business Improvement (HMCP) Technical Advisor Regional Visit -Summary v.02

• Conducted on:

  Date

• Region and HC

  Select 1 - North Metro SPOTLESS 2 - South Metro PROGRAMMED 3 - South East Metro SPOTLESS 4 - Great Southern PROGRAMMED 5 - South West PROGRAMMED 6 - Goldfields LAKE MAINTENANCE 7 - Midwest/Gascoyne PINDAN 8 - Pilbara PINDAN A - West Kimberley LAKE MAINTENANCE B - Wheatbelt LAKE MAINTENANCE C - East Kimberley LAKE MAINTENANCE

  • 1 - North Metro SPOTLESS
  • 2 - South Metro PROGRAMMED
  • 3 - South East Metro SPOTLESS
  • 4 - Great Southern PROGRAMMED
  • 5 - South West PROGRAMMED
  • 6 - Goldfields LAKE MAINTENANCE
  • 7 - Midwest/Gascoyne PINDAN
  • 8 - Pilbara PINDAN
  • A - West Kimberley LAKE MAINTENANCE
  • B - Wheatbelt LAKE MAINTENANCE
  • C - East Kimberley LAKE MAINTENANCE

• Regional towns visited:

• Conducted by:

  Graeme Dryden/Quality Assurance Officer/Plumbing and Gas/Housing Maintenance

Travel Agenda:

• Purpose:

  Select QA Assessments - physical site inspections Meeting with HC Meeting with DOC staff Meeting with AHS staff Workshopping Regional request Other

  • QA Assessments - physical site inspections
  • Meeting with HC
  • Meeting with DOC staff
  • Meeting with AHS staff
  • Workshopping
  • Regional request
  • Other

• Other purpose for travel

Audits conducted:

• Volume of audits conducted:

  >50

  <50

• Trade:

  Select General Trades Electrical Plumbing and Drainage Gas Reticulation

  • General Trades
  • Electrical
  • Plumbing and Drainage
  • Gas
  • Reticulation

• Comments:

Observations

• Were any trends noted during the physical assessments?

  Yes

  No

• What was the nature of the trend?

  Select SoR’s incorrectly claimed Incorrect measurements claimed Incorrect quantities claimed Detail or Documentation not provided Workmanship non-compliant with Technical Specifications and/or Australian Standards Workmanship poor quality Task on Works Orders not done Task on Works Orders incomplete

  • SoR’s incorrectly claimed
  • Incorrect measurements claimed
  • Incorrect quantities claimed
  • Detail or Documentation not provided
  • Workmanship non-compliant with Technical Specifications and/or Australian Standards
  • Workmanship poor quality
  • Task on Works Orders not done
  • Task on Works Orders incomplete

• Comments:

• Appendixes:

  Media

Identified issue HC

• Were issues identified?

  Yes

  No

• What is the nature of the issue?

  Select 01. Labour claimed without authority 02. Labour issued without details 03. Material value incorrectly claimed 04. Incorrect SOR claimed 05. Incorrect measurement/quantity claimed 06. SOR added by HC - not task related or not required 07. Duplication of SOR - add commentary 09. Incorrect or illogical location 10. Detail not provided as required by SOR (Documentation, comments etc) 11. Task included in other SOR claimed 14. Workmanship non-compliant / poor quality 15. Tasks on works order not done / incomplete 16. Tasks on works order not done / not required 18. Warranty issue - incorrectly claimed

  • 01. Labour claimed without authority
  • 02. Labour issued without details
  • 03. Material value incorrectly claimed
  • 04. Incorrect SOR claimed
  • 05. Incorrect measurement/quantity claimed
  • 06. SOR added by HC - not task related or not required
  • 07. Duplication of SOR - add commentary
  • 09. Incorrect or illogical location
  • 10. Detail not provided as required by SOR (Documentation, comments etc)
  • 11. Task included in other SOR claimed
  • 14. Workmanship non-compliant / poor quality
  • 15. Tasks on works order not done / incomplete
  • 16. Tasks on works order not done / not required
  • 18. Warranty issue - incorrectly claimed

• Comments:

• Supporting evidence:

  Media

Identified Issues DOC/AHS

• Were issues identified?

  Yes

  No

• What is the nature of the issue?

  Select Scoping Paid Works Orders Works in progress General

  • Scoping
  • Paid Works Orders
  • Works in progress
  • General

• Comments:

• Supporting evidence:

  Media

HMC

• Meetings:

Meeting
• Location
  Address

• Attendees

• Issues Discussed

Issue

• Comments

• Outcomes

• Tick the box if you have an issue that requires further follow up

• Provided details for follow up

• Add photo if required

  Media

DOC/AHS regional staff

• Meetings

Meeting
• Location
  Address

• Attendees

• Issues discussed

Issue

• Comments

• Outcomes

• Tick the box if you have an issue that requires further follow up

• Provide details for follow up

• Add photo if required

  Media

Lessons learnt and Actions required.

• Lesson learnt

lesson

• Summary

• Action required

• Please sign once Summary is completed

  Sign