Title Page
-
Site conducted
-
Conducted on
-
Inspector
-
Employee
Room Product and Facilities
-
1. Were the emergency exit route and assembly point displayed in the room and easily located (i.e. back of door, in wardrobe)?
-
2. Was the room door fitted with a viewing port and security latch?
-
3. Did the room door automatically close shut and latch securely?
-
4. Were ground floor balcony doors fitted with a secondary latch for added security?
Public Areas - Lobby
-
5. Were the lobby and public areas kept clear of unattended luggage?
-
6. If the guest asked for a replacement key did the employee verify their identity (e.g. via identification document or verification of unique personal information)?
-
7. Did employees use the guest's room number discreetly so as not to reveal this to other guests?
Public Areas - Guest Room Corridors
-
8. Were house telephones present in the hotel corridors and in the case of resorts, positioned at intervals in plain view along the outdoor pathways?
-
9. Did auxiliary employees (e.g. housekeeping, maintenance, etc.) close the guest room doors when visiting the rooms (i.e. during turndown, repairs, etc.)?
-
10. Did employees explain they were unable to grant access to rooms without verifying the guest's identity?
-
11. Was signage for the fire exits clearly visible and were the fire exits unobstructed?
Fitness - Fitness Center
-
12. Were emergency cords/call buttons or telephone available in the gym and heat experience facilities?
Security
-
13. If encountered, were security staff dressed professionally and did they display a friendly and courteous manner?
-
14. If access to the in-room safe was requested did the security employee confirm the registered guest's identity or positively identify the guest (e.g. check passport/drivers licence or confirm three details on guest profile/reservation)?
