BVLG - HSK - Turndown 23.07.23

1. Was a turndown service provided between 18h00 and 21h30 or at the guest's requested time?

2. Did the employee knock on the door/ring the doorbell and if required wait 10 seconds, and then knock on the door/ring the doorbell again and announce their department before asking to enter the room?

3. If a 'privacy' sign/light was present was a calling card/door knob card left under/on the door or a silent message/digital communication left on the telephone?

4. If the employee was encountered was he/she well presented and did they greet the guest with a smile?

5. If guest was present in the room during turndown/servicing, did the employee arrange to return at a later convenient time when the guest was out of the room?

6. Was television/music system not left on for turndown (i.e. with music played)?

7. Were the scatter cushions removed and the bedspread either folded back or removed and if removed, were they not placed directly on to the floor?

8. Did employee fold back sheets neatly and adjust pillows accordingly whilst respecting the guest's preference (i.e. bed turned down on the correct side of bed based on previous evening)?

9. Were bedside slippers laid out next to the bed (bedside mat optional)?

10. Did employee draw curtains/blinds/shutters fully and neatly, unless purposely left open due to view/seasonality?

11. Did employee turn bedside lamp/s on and in the case of key activated lighting had the lighting been adjusted accordingly when the key card was inserted?

12. Was complimentary bottled/filtered drinking water provided and placed in a highly visible location (e.g. bedside table, desk)?

13. Did employee empty waste bins and ashtrays?

14. Was the room tidied with all large hotel amenities (e.g. ironing board) returned to their original locations and small amenities (e.g. hairdryer) left tidily where the guest placed them?

15. Were the guest's clothes tidied and his/her shoes paired, with all items left in view?

16. Was the used stationery and other amenities (e.g. tea/coffee) replenished where required (i.e. when all of one type of stationery/amenity was missing)?

17. Were any used glasses or room service soiled plates and cutlery removed from room and replaced (where required)?

18. Was the television remote control placed on bedside table?

19. Did turndown include any additional personalized touch (e.g. amenity, bookmark, etc.)?

20. If the guest set the room temperature at a specific level, was it left unaltered for the rest of the stay?

21. Did the hotel offer an environmental opt-out option as a default for not changing the towels daily (i.e. towels not changed daily unless requested)?

22. Did the employee adhere to the guest's chosen environmental option (i.e. not replace towels if the guest has chosen the opt-out option)?

23. If the guest chose to have the used towels replaced were any used towels replaced with clean ones and were they in excellent condition?

24. Was a bathmat laid out in front of the sink and available at the bathtub and shower?

25. Were all empty or almost empty amenities restocked with partially used items left in place?

26. Were the shower/bath/sink/toilet and floor wiped clean?

27. Were the bathroom water glasses cleaned and/or replaced?

28. Did the employee tidy the guest's personal toiletries (i.e. replace lids and neatly arrange) and leave them in view?