Cakes&Bakes TM Service Assesment

• Gerçekleştirilme tarihi

  Date

• Hazırlayan

• Konum
  Address

Step 1: Greeting

• Smile sincerely + make eye contact & be fresh!

  Yes

  No

  N/A

• Verbally welcome guest

  Yes

  No

  N/A

• Keep groups together

  Yes

  No

  N/A

Step 2: Briefing

• Determine the needs of guest

  Yes

  No

  N/A

• Share your favourite food products + recommend

  Yes

  No

  N/A

• Take the drink order

  Yes

  No

  N/A

Step 3: Take the Order and Start for Preparation

• Repeat the order

  Yes

  No

  N/A

• Ask for to take away or to stay

  Yes

  No

  N/A

• Prepare the order according to the standards

  Yes

  No

  N/A

• Hand order in to guest

  Yes

  No

  N/A

Step 4: Take the Payment

• Enter order + Repeat back to customer

  Yes

  No

  N/A

• Tell the check amount

  Yes

  No

  N/A

• Payment

  Yes

  No

  N/A

• Repeat the change

  Yes

  No

  N/A

• Give the receipt together with change

  Yes

  No

  N/A

Step 5: Say Goodbye and Be Thankful

• Condiment

  Yes

  No

  N/A

• Genuinely thank guest/invite guest to return

  Yes

  No

  N/A

• Take a photo of the products

  Media

• Select date

  Date

• Comments

• Store Location
  Address