Title Page
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Conducted on
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Prepared by
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Associate
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Did associate contact guest once room was ready?
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Associate reviews guests profile and reservation for Marriott Rewards status and Special Occasion?
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Associate develops a plan to offer amenity to “Wow” guest?
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Did associate introduce herself or himself and use the guest’s name?
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Did associate thank guest for waiting?
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Associate’s tone of voice was polite and engaging with a smile?
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Did associate personalize the interaction in any way (i.e. engage in polite conversation) and recognize special occasion?
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Associate use's Forbes luxury language? No slang?
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Did associate offer additional assistance?
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Did associate offer a memorable farewell at the end of interaction using his/her and guest’s name?
Acknowledgement
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