Title Page
-
Conducted on
-
Prepared by
-
Associate
-
Associate knocks and announces him or herself before entering the guest room?
-
Associate asks guest to enter room?
-
Associate is welcoming, smiling, and maintains eye contact?
-
Associate makes effort to obtain guest name. If not known, inquires with guest and uses name?
-
Did associate personalize the interaction in anyway: recognize special occasion and Marriot Bonvoy Elite member status?
-
Associate use's Forbes luxury language? No slang?
-
Associate uses approved door stopper to secure door?
-
Associate places largest luggage on rack? Inquires where additional luggage pieces should be placed in room.
-
Associate briefs guest on relevant and important facts about the room that do not overwhelm the guest?
-
Associate offers to retrieve ice and explains nearest ice machine?
-
Associate explains key access to guest areas such as business center, game room, and fitness center................?
-
Associate explains route to return to resort lobby from room location?
-
Associate offers additional assistance?
-
Associate used his/her and guest’s name at closing?
Acknowledgement
-
Add signature
