Title Page
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Conducted on
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Prepared by
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Associate
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Associate is welcoming, smiling, and maintains eye contact?
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Associate makes effort to obtain guest name. If not known, inquires with guest and uses name?
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Associate opens the vehicle’s door?
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Associate greet guest and introduce him or herself?
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Associate provide guests with lei?
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Associate brief guest on arrival process while unloading vehicle?
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Associate personalize the interaction in any way (i.e. engage in polite conversation) and recognize special occasion?
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Associate use's Forbes luxury language? No slang?
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Associate inform the guest about self-park and valet options with their assigned fees?
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Associate issues luggage ticket and explain storage process?
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Associate manages vehicle parking and traffic flow professionally?
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Associate introduces guests to Elite Lobby Ambassador using guests name, elite status, and special occasion. If ELA not available, directs guest to seating area if curbside check in or front desk?
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Associate offers additional assistance?
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Associate used his/her and guest’s name?
Acknowledgement
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