Title Page
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Conducted on
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Prepared by
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Associate
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Associate greets guest and introduces him or herself to guest?
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Associate is welcoming, smiling, and maintains eye contact?
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Associate makes effort to obtain guest name. If not known, inquires with guest and uses name?
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Did associate personalize the interaction in anyway: recognize special occasion and Marriot Bonvoy Elite member status?
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Associate use's Forbes luxury language? No slang?
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Associate briefs guest on relevant and important facts that do not overwhelm the guest?
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Associate explains key access to guest areas such as business center, game room, and fitness center................?
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Associate explains route to return to resort lobby from room location?
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Associate offers additional assistance?
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Associate used his/her and guest’s name at closing?
Acknowledgement
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