Campaign walk through Café

• Audit Title

• Store

• Store Manager

• Person in Charge

• Conducted on

  Date

• Prepared by

Visual execution Café and Retail Zone:

• Correct A-board and banner stand displayed

  Yes

  No

  N/A

• Correct window signage in place as per display

  Yes

  No

  N/A

• Coffee display (floorstand, baskets, kd table, merchandise bay or metal stand) as per sirens eye

  Yes

  No

  N/A

• Merchandise displays setup per sirens eye

  Yes

  No

  N/A

• VIA® displayed as per sirens eye

  Yes

  No

  N/A

Visual execution POS and Foodcase Zone

• Starbucks card holder displayed correctly at till area

  Yes

  No

  N/A

• Till area setup correctly

  Yes

  No

  N/A

• DOB, whole bean boards and menu boards as per sirens eye

  Yes

  No

  N/A

• Food display as per sirens eye and when applicable new food items on display

  Yes

  No

  N/A

Visual execution Bar and Handoff Zone:

• Condiment bar set up per sirens eye?

  Yes

  No

  N/A

• Back of House posters available and used?

  Yes

  No

  N/A

• Marketing tactics actively being executed?

  Yes

  No

  N/A

• Back bar cubbies set up per sirens eye?

  Yes

  No

  N/A

Beverage Observations

• Order promotional beverages and access quality:
  Temp/Full cup/Foam/Whip/Topping/Milk Flavour/Espresso Flavour

• Drink Ordered:

• Pass or Fail

  Pass

  Fail

• Drink Order:

• Pass or Fail

  Pass

  Fail

• Baristas properly sequence drinks<br>Keep the Machine Busy/ Like for Like/ Two drinks at a time<br>

  Yes

  No

  N/A

• Baristas follow the Beverage Routine<br>Steam Milk/Queue Shots/Pump syrup/Finish& Connect<br>

  Yes

  No

  N/A

• Baristas follow the Blended Beverage Routine<br>Pump Coffee/Pour Milk/Pour cup Content/ Add flavor& Ice/ Pump Base/Blend/Finish & Connect

  Yes

  No

  N/A

Partner Knowledge Checks

• Partners are actively promoting promotional beverages

  Yes

  No

  N/A

• Partner can describe the featured beverages

  Yes

  No

  N/A

• Partner can describe seasonal food item<br>

  Yes

  No

  N/A

• Partner can describe promotional whole bean

  Yes

  No

  N/A

• Partners knowledgeable on and actively executing marketing tactics

  Yes

  No

  N/A

• Brewed coffee offering is reflecting coffee of the week calendar

  Yes

  No

  N/A

Speed of Service Observations

• Number of customers in the queue

• Number of Customer at POS

• Number of Customers at Hand off

• Number of customers leaving the line

• Time a Transaction:

• Time in queue before acknowledged?

• Time to POS and transaction completed:

• Time to receiving drink at handoff point:

• Total Transaction Time:

• Notes - Visual presentation:

• Notes: Operational Execution:

• Feedback and Follow up:

• Auditor Signature:

  Sign

• Store Manager or Supervisor Signature:

  Sign