Title Page
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Conducted on
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Prepared by
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Location
Checklist
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Place signage in prominent locations throughout the store, particularly high-traffic areas such as entrances and exits, checkouts, fitting rooms, etc.
General
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Asking customers, contractors, delivery service personnel and employees not to enter the store if they are sick or have felt sick within the last few days or as determined by Public Health Authorities
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Encouraging customers, guests, suppliers and employees to maintain six feet of distance at all times, per guidance issued by Public Health Authorities
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Floor markers/signage located six feet apart where customers are likely to stand in line in areas of the store (POS, customer service, change rooms, washrooms, etc.)
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Entrance-exit, restricted areas or one-way only signs
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Recommended hygiene practices, how to stop the spread of germs (refer to links for sample posters in the RCC deck)
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Health Canada or provincial/territorial Public Health posters promoting frequent and thorough handwashing in all restrooms, lunchrooms, meeting areas
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Requesting customers temporarily cease using reusable bags, or to bag their own purchases if they choose to use reusable bags, and to clean reusable bags (in grocery stores)
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Information on pick-up/carry-out options
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Information on returns of products
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Programming in-store audio messaging to frequently remind employees and customers to follow Public Health guidance on hygiene and physical distancing (increase signage in areas of the store if audio messaging is not available)
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For high-traffic retailers and retailers with checkout counters that do not allow adequate distance between the customer and employee, consider installing Plexiglas “sneeze-guards” (unless already required by law)
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For specialty retailers and those with smaller store footprints, consider extending your checkout counter to create more distance between the associate and the customer with appropriate signage to maintain six feet of distance
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Indicating capacity limits to be respected as per provincial/territorial Public Health guidelines
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Distance markers located outside of the store to allow for queuing while maintaining physical distancing (employees can also be assigned to assist customers waiting to enter – consider third-party security provider if crowded)
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Consider signage outside the store to direct customers to pick-up stations (if parking is available, determine if some spots can be reserved for pick-up locations)
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Signage at the entrance to indicate if customers can order via an app with curbside pick-up
Sign Off
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Additional Notes
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Name and Signature
