Canadian Return to Work Retail Team Checklist

RCC RETAIL RECOVERY CHECKLISTS Retail Council of Canada (RCC) recognizes the economic challenges posed by the COVID-19 pandemic and, with the assistance of industry experts and Retail Task Forces, it has developed a set of sample protocols, guidance documents, and checklists to help our retail community safely re-open across Canada. Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such a checklist is permissible in your workplace or jurisdiction.

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Checklist

Does your organization have a dedicated team of leaders to drive recovery/reopening activities and who can make company-wide decisions?
Who will be on the Recovery Team and is there adequate representation from major lines of business and/or shared services?
Will you need to identify new roles and responsibilities for these Team members?
What are the prescribed roles and responsibilities of the Recovery Team?
How will the Recovery Team communicate with employees, vendors, customers, and partners and when will communications begin?
What processes and procedures are required to ensure a safe transition back to normal retail operations?
What triggers will the Recovery Team use to identify when to return to normal operations and how will your retail business make that transition while preparing for a potential second wave?
Determine Transition Plan - Does your re-opening plan include a ‘Dry run’, ‘Prestart’, or ‘Soft opening’ phase to test your plan and adjust where needed?
Determine Which Provincial/Territorial Store Opening Rules Apply To Your Retail Format/Category
Return to work team, who should be included.
- Human Resources
- Health & Safety
- IT & Security (LP/Risk Management)
- Store Operators
- Facilities Management
- Accounting/Finance
- Emergency Preparedness/Business Assurance
- Procurement
- Other
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Developing A Return To Work Action Plan Checklist

Identify Who Returns To Work And When.
Consider Potential Changes In Pay, Hours, Schedules, Duties, Wage/Hour 1. Identify Critical Employee Groups 2. Evaluate Hiring Practices/Hiring Needs In Light Of Covid-19
Assess Employee Benefits Offerings 1. Pay Close Attention to Programs Addressing Mental & Physical Health 2. Consider Instituting New Health & Safety Programs 3. Determine Which Workplace Safety Laws And Regulations Apply Across Jurisdictions - Ensure Your Training Manuals Are Up-To-Date
Workplace Policies And Other Practices; Training; Work-From-Home Policies/Procedures, Security Measures Including PPE Policies For Employees Across Your Organization (Stores, Distribution Centres, Ecommerce, etc.) Consider Screening/Testing Measures For Employees
Transition From Furlough Determine How To Handle Refusal To Work And Requests For Accommodations
Establish Well-defined Protocol For Dealing With Suspected And Confirmed Employee Cases Of Covid-19
Determine Rules For Visitors, Vendors And Other Workers In The Workplace