Title Page
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Conducted on
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Prepared by
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Job Number
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Visit Type
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Visit Discription
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Product Type
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Why can this visit not be completed today?
- Customer No Show
- Customer Changed Mind
- Date Unsuitable
- MDU
- DAT / SAT
- Out Of Time
- Fault Rectified
- Unable to Locate
- Access Restrictions
- Health & Safety Impossible
- Dish/Cable Issues
- No Line Of Site
- Other
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What Contact was made?
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When was contact made?
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Why was no contact made?
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What time did you arrive onsite?
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Was this within the set ETA?
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Did you leave an Out Card?
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Why has this customer changed their mind?
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Why was the date unsuitable?
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Have you full data logged at the face plate?
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Attach picture of data log
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Why has data log not been completed?
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Can the head end be accessed?
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Which MDU Engineer or Team Manager have you spoken to about this visit?
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What are the next actions?
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Have you posted pictures to the Telegram Specialist page?
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Is this DAT or SAT?
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Which Specialist Engineer or Team Manager have you discussed this with?
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Confirm you have discussed, with the customer, relocating the dish somewhere DTH can safely access it in the future.
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What work needs to be carried out to get this visit complete?
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How many additional minutes are needed?
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Is this customer’s broadband suitable for Sky Q?
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If this is a Sky Q visit, have you discussed the potential that Ethernet cables may need to be run?
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Confirm you have discussed with the customer the additional anchor points required for this visit to be completed safely
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Provide picture of the front of the property (to show full view of property)
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Provide pictures of the sides of property (where applicable)
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Provide picture of rear of property
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Provide any other relevant pictures (where applicable)
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Provide any other relevant comments regarding this property
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What is the reason you have run out of time?
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Did you highlight that you needed support today?
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Who did you highlight this to?
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What time did you escalate this?
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Why did you not escalate this to anyone?
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What could have been done differently to make sure you were able to visit all of your customers today?
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Did you attend the property?
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What was the fault?
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How was the fault rectified?
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Who rectified the fault?
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Have you contacted RST to see if any other contact details are available?
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Have you used third party websites to try and find this property? Such as Google Maps, Zoopla, MousePrice etc...
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Have you spoken to someone local to see if they know where the property is?
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Have you checked to see if any postman are in the area?
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What is the preventing this visit being completed?
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Provide all relevant photos of why this visit can not be completed
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Have you discussed the possibility of relocating the dish so the visit can be completed today?
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What needs to be done to ensure this visit can go ahead in the future?
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Confirm you have informed the customer of what needs to be done to ensure this visit can be completed next time
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Have you posted pictures to the Telegram Specialist page?
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Which Specialist Engineer or Team Manager have you discussed this with?
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Provide picture of the front of the property (to show full view of property)
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Provide pictures of the sides of property (where applicable)
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Provide picture of rear of property
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Provide any other relevant pictures (where applicable)
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Provide any other relevant comments regarding this property
