Title Page
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Job Number
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Cancellation Reason
- Customer No Show
- Customer Changed Mind
- Date Unsuitable
- MDU
- DAT / SAT
- Out Of Time
- Fault Rectified
- Unable to Locate
- Access Restrictions
- Health & Safety Impossible
- Dish/Cable Issues
- No Line Of Sight
- Other
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Tech Number
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Prepared by
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Conducted on
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Visit Type
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Visit Discription
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Product Type
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Why can this visit not be completed today?
- Customer No Show
- Customer Changed Mind
- Date Unsuitable
- MDU
- DAT / SAT
- Out Of Time
- Fault Rectified
- Unable to Locate
- Access Restrictions
- Health & Safety Impossible
- Dish/Cable Issues
- No Line Of Sight
- Other
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What Contact was made?
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When was contact made?
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Why was no contact made?
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What time did you arrive onsite?
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Was this within the set ETA?
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Did you leave an Out Card?
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What colour is the front door?
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Was secondary contact attempt made?
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Why has this customer changed their mind?
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Why was the date unsuitable?
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Have you full data logged at the face plate?
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Attach picture of data log
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Why has data log not been completed?
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Can the head end be accessed?
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Which MDU Engineer or Team Manager have you spoken to about this visit?
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What are the next actions?
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Have you posted pictures to the Telegram Specialist page?
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Is this DAT or SAT?
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Which Specialist Engineer or Team Manager have you discussed this with?
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Confirm you have discussed, with the customer, relocating the dish somewhere DTH can safely access it in the future.
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What work needs to be carried out to get this visit complete?
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How many additional minutes are needed?
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Is this customer’s broadband suitable for Sky Q?
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If this is a Sky Q visit, have you discussed the potential that Ethernet cables may need to be run?
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Confirm you have discussed with the customer the additional anchor points required for this visit to be completed safely
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Provide picture of the front of the property (to show full view of property)
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Provide pictures of the sides of property (where applicable)
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Provide picture of rear of property
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Provide any other relevant pictures (where applicable)
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Provide any other relevant comments regarding this property
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What is the reason you have run out of time?
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Did you highlight that you needed support today?
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Who did you highlight this to?
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What time did you escalate this?
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Why did you not escalate this to anyone?
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What could have been done differently to make sure you were able to visit all of your customers today?
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Did you attend the property?
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What was the fault?
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How was the fault rectified?
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Who rectified the fault?
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Have you contacted RST to see if any other contact details are available?
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Have you used third party websites to try and find this property? Such as Google Maps, Zoopla, MousePrice etc...
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Have you spoken to someone local to see if they know where the property is?
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Have you checked to see if any postman are in the area?
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What is the preventing this visit being completed?
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Provide all relevant photos of why this visit can not be completed
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Have you discussed the possibility of relocating the dish so the visit can be completed today?
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What needs to be done to ensure this visit can go ahead in the future?
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Confirm you have informed the customer of what needs to be done to ensure this visit can be completed next time
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Have you posted pictures to the Telegram Specialist page?
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Which Specialist Engineer or Team Manager have you discussed this with?
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Provide picture of the front of the property (to show full view of property)
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Provide pictures of the sides of property (where applicable)
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Provide picture of rear of property
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Provide any other relevant pictures (where applicable)
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Provide any other relevant comments regarding this property
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Which direction from the property is the Line Of Sight?
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Attach a picture of the front of the property (as much of property in picture as possible)
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Attach a picture of the rear of the property (as much of property in picture as possible)
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Add pictures of the side(s) of property, where possible.
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Attach a screenshot from SAT Scope showing Line Of Sight, from furthest point possible from obsticle.
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Edit and attach image(s) showing where you have tried getting Line Of Sight
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What is the highest Signal reading you are able to achieve on your meter?
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Which of the following have you attempeted? Select ALL that are relevant
- Outbuilding
- Garage
- S Pole
- Patio Mount
- Other stable fixing
- Chimney
- Other
- None of the above
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Have you had a second opinion?
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Who gave the second opinion?
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Why has there been no second opinion?
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What is the reason for this cancellation?
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If there is anything else you feel is relevant about this visit then record it here....
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Which Team Manager have you spoken to about cancelling this visit?
- Andy Davis
- Andy Ford
- Rich Curtis
- Tom Garrett
- Other
- None
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Record the cancellation code given to you by the contact center advisor here:
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Has this visit been rebooked?
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What date has this visit been rebooked for?
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Why has this visit not been rebooked?
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Sign here to confirm you have done everything you possibly can to get this visit completed today
