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Customer driven cancel
Team Manager / Team Cover contacted before cancelled
On site second opinion (FaceTime if available)
Reason for cancel
Customer fully understands reason for cancel
Name of Team Manager / Team Cover agreed with
Screenshot including full job, engineer and customer details MANDATORY
Email a copy to your manager and TM Cover if different
Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to
take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment;
or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is
permissible in your workplace or jurisdiction.
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