N0502 Cancellations

• Engineer Name

• Tech Number

• Job Number

• Conducted on

  Date
• Address Details
  Address

Reasons for cancellation

• Job Type

  Select New Install Service Call Upgrade Multi Screen Moving Home Deinstall

  • New Install
  • Service Call
  • Upgrade
  • Multi Screen
  • Moving Home
  • Deinstall

• Reason for the cancellation

  Select Cable Issues Access Restrictions Customer no show Customer working Dish cable issues Health & safety issues NLOS Parking issues Permission required DAT required SAT required Date unsuitable Customer changed mind Adverse weather

  • Cable Issues
  • Access Restrictions
  • Customer no show
  • Customer working
  • Dish cable issues
  • Health & safety issues
  • NLOS
  • Parking issues
  • Permission required
  • DAT required
  • SAT required
  • Date unsuitable
  • Customer changed mind
  • Adverse weather

• Photos where required- Use the skitch app to annotate and help give a good visual using wide angled pictures

  Media

• Was a second opinion given

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Details of person giving second opinion-If no second opinion given, please provide reason why?

• Have all options been discussed with customer and alternatives given

  Select Yes No N/A

  • Yes
  • No
  • N/A

• If customer has refused proposed options please give reasons why

Closing the call

• Has this cancellation been discussed with team manager/cover TM

  Yes

  No

  N/A

• Manager/cover TM Name

• Did customer agree the reason for the cancellation

  Select Yes No Customer would like an alternative job booking

  • Yes
  • No
  • Customer would like an alternative job booking

• Comments:

• Please provide cancellation code and reason why

Thank you/ Apologise

• Thank this customer for their time and apologise for their inconvenience they have had. Assure them that their feedback helps us improve the quality of service we deliver.

Job sign off

• Customer signature (where available)

  Sign

• Engineer signature

  Sign

• Send a copy of the completed document to team manager and save a copy to your iPad for future reference